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SPR Tracker does not find SPRs where I'm Case contact.

Regular Member

SPR Tracker does not find SPRs where I'm Case contact.

SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.

 

PTC eSupport Case tracker.JPGPTC eSupport SPR tracker.JPGPTC eSupport SPR tracker search.JPG

5 REPLIES 5

Re: SPR Tracker does not find SPRs where I'm Case contact.

@åwijkmark thank you for bringing this to my attention. I have been able to reproduce the behaviour and I have logged it with our web team to investigate further. I will update you when I have more information.

Re: SPR Tracker does not find SPRs where I'm Case contact.

@åwijkmark this issue has been resolved by our web team. You can use the SPR Tracker (https://support.ptc.com/appserver/cs/spr_tracker/spr_tracker.jsp) to find SPRs where you are the case contact.

Re: SPR Tracker does not find SPRs where I'm Case contact.

Hi,
Search says found result but no list is presented on the web page...
Something wrong ?
Regards,
Åke Wijkmark

[cid:image001.png@01D4EBB2.EBC32D90]

Re: SPR Tracker does not find SPRs where I'm Case contact.

@Heidi,

I'm seeing the same thing.  Results are found but not displayed.

SPR Tracker Search.PNG

Re: SPR Tracker does not find SPRs where I'm Case contact.

@åwijkmark , @TomU , you are both right, the fix was only partial - the csv file is avilable but results table is missing - the web team are looking into this.