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Script Error from PTC's Start Page

Tanzanite

Script Error from PTC's Start Page

Last week my users starting getting this script error when they start Creo.  Is that something PTC needs to fix?  I know I can add the config option web_browser_homepage or js_error_policy but I don't think that should be the solution.  Isn't this something on PTC's site?

script_error.jpg

12 REPLIES 12

Re: Script Error from PTC's Start Page

We started getting the same error messages.  We have no idea.  We assume this is a PTC issue or some kind of Windows update problem.  I wish PTC would respond.

Re: Script Error from PTC's Start Page

Out yesterday. Logged in today and got the same message.

Re: Script Error from PTC's Start Page

Ok PTC.  Any comment?

Re: Script Error from PTC's Start Page

I put in a case log. PTC support gave me a CS# to look at. What a joke. This CSArticle - CS67489 is from 2012. I am using IE 11. This has nothing to do with the current errors.

Re: Script Error from PTC's Start Page

Just add the following to your config.pro. I am using IE 11. The js errors don't show anymore...good or bad. Set config.pro option js_error_policy to suppress_continue

Re: Script Error from PTC's Start Page

I mentioned in my original post that I believe that should not be the fix.  Why did their site cause this issue?  The fix should be on PTC's site.

Re: Script Error from PTC's Start Page

As far as I remember "web site" is not one of the options in the drop-down menu to notify them of a problem like that.  This was the only place I could think of.

Re: Script Error from PTC's Start Page

Why did this get moved to the Assembly area?  This has to do with eSupport Help webpage on PTC's site.  Something changed on the site to make that dialog display.

Re: Script Error from PTC's Start Page

We have had these for years. It appears to be something with the registry settings tied to the browser as tied to xtop.exe.

Internet Explorer 11.0 clients: Add the following registry keys with values of 11000 (decimal) or 2af8 (hex) via regedit or other method

​Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]
"xtop.exe"=dword:00002af8
"ptc_ie_server.exe"=dword:00002af8
"creoagent.exe"=dword:00002af8
"uwgm_client.exe"=dword:00002af8
"genlwsc.exe"=dword:00002af8

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]
"xtop.exe"=dword:00002af8
"ptc_ie_server.exe"=dword:00002af8
"creoagent.exe"=dword:00002af8
"uwgm_client.exe"=dword:00002af8
"genlwsc.exe"=dword:00002af8

 

Article - CS23522