cannot create new search; search ALWAYS overwrites with a search from months ago

[Bill3]

EVERY time I search the search results show briefly and then are wiped out and replaced by results from a search done months ago. This makes eSupport useless.

I have refreshed my browser and deleted all cookies. This seems to come from the PTC side.

[Jenny]

Hi @Bill3 ,

Thanks for reaching out to us. 

It's a pity that the issue is not reproducible by us. To diagnose the issue, we'd like to set up a call with you. 

Can you let us know how to contact you and your convenient slot?

Thank you!

Jenny

[MidwestMark]

I will be in my office on Tuesday this week if that works. The issue continues to occur.

-Mark

[Bill3]

Noticed that @MidwestMark had the same issue. Tried the suggestion from @PeterCase to use a Private Firefox window.

The problem goes away in private windows.

The problem continues to exist in non-private windows.

Does that help anyone understand the issue?

Thanks

[Jenny]

@MidwestMark  Could you confirm whether the issue continue to occur in Incognito Mode (or Private browsing)?

We can invite you for session next week if necessary. Please let us know.