"Move License" function issue
‎Oct 22, 2019
05:53 AM
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‎Oct 22, 2019
05:53 AM
"Move License" function issue
Hello,
When trying to move a license from MAC address (A) to MAC address (B), the request is correctly taken into account.
But the license received by mail corresponds to MAC address (A) and not the new MAC address entered.
Could you please solve this issue asap?
Thank you.
Regards.
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License Management tools
2 REPLIES 2
‎Oct 22, 2019
09:13 AM
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‎Oct 22, 2019
09:13 AM
Call the license support team.
Is this a commercial license or a student license?
Did you create the new license server entry and then do the move?
‎Oct 22, 2019
10:02 AM
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‎Oct 22, 2019
10:02 AM
Try to use "Customer Case Logger", here: https://support.ptc.com/appserver/cs/cust_care_case_logger/CustomerCareCaseLogger.jsp