cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

uBlock Origin is Blocking Properly Access to Knowledgebase Search

Highlighted
Regular Member

uBlock Origin is Blocking Properly Access to Knowledgebase Search

As a Portal Search User, have you ever encountered error message as below while trying to search in PTC Knowledgebase?

Screenshot%202020-05-19%20at%2010_03_57.png

Based on previous occurrences, some other things aside browser type and cache can cause this issue. Recently, uBlock Origin is the most frequent cause of this Search malfunction.

 

We are suggesting below steps to self-diagnose first:

Step 1: Clear the browser cache and restart the browser

Step 2: Try with another browser and see whether the issue still exists

Step 3: Check the browser setting and configuration and see whether there is any ad block blocking Search from functioning, for example, uBlock Origin

 

Most of the time the above steps should be able to solve the issue. If not, continue with the following steps...

Step 4: Check if you can access Search through absolute url: https://support.ptc.com/search/Pages/result.aspx. as well as the relative url: https://support.ptc.com/search

Step 5: Check if there is any network security restrictions or proxy issue in local network. If possible, try from a different network, for example home.

 

Announcements