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Can't enter product key during installation

taw9492
1-Newbie
1-Newbie
‎Jul 30, 2017 05:31 PM
‎Jul 30, 2017 05:31 PM

Can't enter product key during installation

Hello, 

during installation of Creo I am not able to input my product key. I have deleted the previous PTC files and tried running as an admin and nothing has worked. 

Thanks

 

EDIT: I have deleted the license in the attached picture and that has not helped either

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1 REPLY 1
Mahesh_Sharma
22-Sapphire I
22-Sapphire I
(To:taw9492)
‎Aug 01, 2017 09:04 AM
‎Aug 01, 2017 09:04 AM

Try sending an email at academicsupport@ptc.com for support. 

 

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