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CoCreate 17.0 annotation modules crashes

Joan
1-Visitor

CoCreate 17.0 annotation modules crashes

I have a problem, actually i'm using CoCreate 17.0 and it works perfectly fine until i start annotation modules, then the software crashes and i have to shut it down from task manager. No error message...

With CoCreate 16.50 there is no problem, it only happens with CoCreate 17.0 version. So, i don't know if the softwate wasn't installed properly or what.

For further information i'm using Windows XP.

Thanks in advance.


This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.
1 REPLY 1
hemberger
12-Amethyst
(To:Joan)

Hello,

Can you provide some information about your graphics card and try the following:

Change the graphic acceleration from hardware to software.

Best would be to open a call with your value added reseller (Arion Data?)

Regards,

Hans-Georg

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