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MartinHanak24-Ruby III
24-Ruby III
May 2, 2018
Question

Collision between Windows 10 version 1803 (April 2018 Update) and FLEXnet 11.14

  • May 2, 2018
  • 4 replies
  • 10517 views

Hello,

 

today one of our computers updated to Windows 10 version 1803 (April 2018 Update). The update killed lmadmin_ptc service (i.e. license manager). I was able to uninstall FLEXnet 11.14, but I am not able to install FLEXnet 11.14 ... installer cannot create lmadmin_ptc service.

 

If you have any tip how to solve the problem without uninstalling version 1803, please let me know.

4 replies

K
KenFarley21-Topaz II
21-Topaz II
May 2, 2018

We recently had our IT guys rename our server without telling anyone and somehow kill our license server. I had a lot of trouble uninstalling then re-installing the server (11.14, also for Creo 4.0 usage). It would say it was starting, but wouldn't start the ptc_d daemon and after a minute or two it was not running.

The eventual solution, done by a PTC license guy, was to remove the 64-bit version of the FlexNet stuff, and instead use the 32 -bit version. It's been okay since. I wish I'd done it myself, so I'd have all the intricate details, but hopefully this might be a start for you.

    M
    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    May 7, 2018

    Just information...

     

    I tested the problem "FLEXnet 11.14 cannot be installed on Windows 10 Pro (Czech) version 1803" in my environment.

     

    I did a clean installation of Windows 10 Pro (English) version 1803 and Windows 10 Pro (Czech) version 1803, too. In both Cases I was able to put FLEXnet 11.14 into operation using known trick ... uninstall/install.

     

    Unfortunately I still do not know how I will solve the problem on customer's PC. Is there any log file written during FLEXnet 11.14 installation and providing useful information about installation problem ?

    P
    ptc-46897621-Visitor
    1-Visitor
    May 17, 2018

    Me too have this problem! Smiley Frustrated

    I had search and try below link from Japan but can't solve until now...

    http://3d.rikei.co.jp/faq/20180509-ptc-creo-license-support-unable-launch-creo-after-windows10-update

     

     

     

    M
    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    May 18, 2018

    Solution no.1:

    1. uninstall FLEXnet 11.14
    2. install FLEXnet 11.14

    Does it work for you ?

     

    I
    Invisigoth1-Visitor
    1-Visitor
    May 23, 2018

    Hello all,

     

    I just ran into this today.  Windows 10 upgraded to 1803 overnight and sure enough lmadmin_ptc is gone from the services app.  Started lmadmin.exe from the command line so that the students can obtain licenses for now. What a pain in the ***.

     

    Since they haven't fixed SPR 7094575 yet, clearly this is leftover pain from when this was first reported for Windows 10 1709.  I can't really fault PTC, as Windows 10 Updates wreak havoc on all sorts of installed software and hardware too.

     

    The original PTC doc on this says "Workaround: Manually configure lmgrd service 11.14 ".  I take that to mean run the Windows sc.exe command and re-create the service.  Has anyone tried that?

     

     

     

     

     

    M
    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    May 24, 2018
    @Invisigoth wrote:

    Hello all,

     

    I just ran into this today.  Windows 10 upgraded to 1803 overnight and sure enough lmadmin_ptc is gone from the services app.  Started lmadmin.exe from the command line so that the students can obtain licenses for now. What a pain in the ***.

     

    Since they haven't fixed SPR 7094575 yet, clearly this is leftover pain from when this was first reported for Windows 10 1709.  I can't really fault PTC, as Windows 10 Updates wreak havoc on all sorts of installed software and hardware too.

     

    The original PTC doc on this says "Workaround: Manually configure lmgrd service 11.14 ".  I take that to mean run the Windows sc.exe command and re-create the service.  Has anyone tried that?

     

    Hi,

    solution no.1:

    • uninstall FLEXnet 11.14
    • install FLEXnet 11.14

    solution no.2

    • create new empty C:\flexnet directory
    • copy contents of C:\Program Files\PTC\FLEXnet Admin License Server directory into C:\flexnet directory
    • uninstall FLEXnet 11.14
    • launch C:\flexnet\x86e_win64\obj\lmtools.exe application and create lmgrd-based service to start FLEXnet 11.14 ... see page 69 in attached PDF file.

     

    I
    Invisigoth1-Visitor
    1-Visitor
    May 24, 2018

    Thanks Martin.  It was just easier to uninstall/reinstall.  At least it is good to know that tried and true method still works!

    A
    auijttewaal1-Visitor
    1-Visitor
    June 4, 2018

    My colleague did NOT uninstall but just reconfige the license and it worked...

     

    But on a different laptop I cannot get any version to work; 11.14.1.2, or 10.8 with the features of 11.14 or the manual installation of lmgrd.exe

    M
    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    June 4, 2018

    Hi,

     

    my notes ...

    1.] You cannot use FLEXnet 10.8, if you need to work with Creo 4.0 or higher.

    2.] FLEXnet 11.14.1.2 needs Visual Studio 2010 (VC++ 10.0) SP1 installed in Windows

    3.] FLEXnet does not work if virtual network card is installed in Windows

     

    I cannot give you an advice how to solve the problem on laptop ... I do not have access to this computer.

    A
    auijttewaal1-Visitor
    1-Visitor
    June 4, 2018

    Hi Martin,

     

    In this case after trying everything I just started again with

    Disabling the firewall,  run the setup of 11.14.1.2 and enable firewall afterwards with exeption for port 7788 in inbound and outbound rules. It worked! (thought I tried it before, but apparently not)

     

    You CAN install 10.8 for Creo 4 as long as you copy the ptc_d.exe and lmgrd.exe into it from a 14.11 version. We only use it when all other options have failed.

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