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I am using Creo Parametric - Release 8.0 (connected) Release 8.0 and Datecode8.0.3.0
Hey PTC,
we are currently updating our student computers to Windows11. On some machines, the creo installation properly opens and the software can be installed. However, we have some machines, on which nothing happens if we try to launch the installation (setup.exe) of Creo Parmetric 8.0.3.0. So after double clicking on setup.exe, the installer does not open.
Kind regards,
Arn
Hi,
Creo 8.0.3.0 is the very first version supported on Windows 11. Therefore, it is not a good idea to switch to Windows 11.
Hi,
you can check whether Windows 11 is on 21H2 version.
Unfortunately, 8.0.4.0 is not working and 21H2 is installed
@AJ_8664249 wrote:
Unfortunately, 8.0.4.0 is not working and 21H2 is installed
Hi,
please publish the full absolute path to setup.exe you are using to start installer.
Creo Parametric 8.0.4.0 was just released. Might be worth trying that version instead.
Unfortunately, 8.0.4.0 is not working and 21H2 is installed.
Is it possible that some graphic driver hampers the correct start of the installer?
Or is any licence connection at this early installation state necessary?
Hello @AJ_8664249
Most of the time, this kind of issue is not related to PTC Code, but to something specific to be investigated at system level.
Here are my suggestions:
Regards,
Serge
Hey,
thank you for the answer. The change of the language has not been succesfull. We contacted our support (we have a sub-ptc support partner in Germany) earlier and they have not been able to help us since they do not have experience with Creo 8 and W11 yet.
However, we set the PIM_DEBUG and here are the last 10 lines of the log. The entire log is attached too.
Thank you for your time to help us.
Kind regards,
qualityagent.xml was translated for the UI language.
Produktdefinitionsdatei C:\TEMP\Creo8\MED-100WIN-CD-450_8-0-4-0_Win64\pim\xml\creothumbnailviewer.xml geladen.
creothumbnailviewer.xmlUtilities8.0.4.0 is set to install by default.
Setting translation of TEXT NODE as: Windows 64-Bit
Setting translation of TEXT NODE as: Diese Komponente installieren, um Bilder Ihrer Modelle im Dialogfenster "Datei öffnen" anzuzeigen.
creothumbnailviewer.xml was translated for the UI language.
creoplatformagent.xml is determined not to be a product definition file.
not referenced in image.xml so trimming - sessioninfo.xml
dotnet4.xml is determined not to be a product definition file.
not referenced in image.xml so trimming - Image.xml
Hello @AJ_8664249
I investigated the logs, and it seems they stop collecting when system is supposed to check licensing information. Please find below a snapshot of a comparison of what I can see i your logs (on the left), versus my logs upon startup of Creo Parametric 8.0.4.0 setup.exe with PIM_DEBUG 1 in environment variables (on the right):
Not clear however why it stops at this point in your environment. Sharing therefore some suggestions here:
https://www.ptc.com/en/support/article/cs81760
If all above suggestions won't help, I strongly recommend you to open a case, as this will probably deserve a deeper investigation, rather than just exchanges in PTC Community.
Regards,
Serge