Creo Parametric 2.0 Crashes when I open it.
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Creo Parametric 2.0 Crashes when I open it.
Hello, I have been trying to read on related issues but I cannot seem to fix my problem. I had Creo installed previously but my old license expired and I got a new student license. I first tried updating just the license but that was not working so completely deleted PTC creo from my computer and used the emailed link to re-install it. As soon as I try to run Creo parametric or any other OTC product it crashes givin me the following window:
It also created a traceback.log file which says the following:
-------------------------------------------------
The trace creation timestamp is: Wed Oct 08 20:17:02 14
The executable build timestamp is: Fri May 23 14:55:18 14
The datecode is: NA
The pro machine type is: NA
The process ID is: NA
The traceback type is : CRASH
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 14124.
All of my drivers are up to date and the config.pro file only containts the following information:
drawing_setup_file $PRO_DIRECTORY\text\prodetail.dtl
format_setup_file $PRO_DIRECTORY\text\prodetail.dtl
pro_unit_length unit_inch
pro_unit_mass unit_pound
template_designasm $PRO_DIRECTORY\templates\inlbs_asm_design.asm
template_drawing $PRO_DIRECTORY\templates\c_drawing.drw
template_sheetmetalpart $PRO_DIRECTORY\templates\inlbs_part_sheetmetal.prt
template_solidpart $PRO_DIRECTORY\templates\inlbs_part_solid.prt
todays_date_note_format %Mmm-%dd-%yy
tolerance_standard ansi
weld_ui_standard ansi
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I forgot to mention that I downloaded, intalled, and ran Creo successfully on my other PC but the one I mainly need it on keeps failing.
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Erick,
it is difficult to give you some advice.
I guess that the current installation is corrupted. So I suggest you to remove it (i.e. uninstall and delete installation directory if it is not removed by uninstall procedure).
Note:
Replacing old license with the new one is easy. In Creo Parametric 2.0 you have to check/modify the contents of ...\Creo 2.0\Parametric\bin\parametric.psf file (ENV=PTC_D_LICENSE_FILE-=... and ENV=CREOPMA_FEATURE_NAME=...)
Martin Hanak
Martin Hanák
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Martin,
Thank you for the feesback. I have tried what you suggested several times but it yields the same results. Is there a general Creo donload link? The only method I currently know of is to go through the link given by email. I Have also tried to use a lincense that came with a Creo book i bought but everything still crashes; are there any extra things that Creo intalls that I might be overlooking when I do a complete uninstall?
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Erick,
I guess that the problem is caused by some software "knot" hidden inside Windows. Therefore I can't help you. Maybe clean Windows installation will resolved the problem ... maybe not ...
Martin Hanak
Martin Hanák
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It is also worth removing the graphics driver issues by overwriting the OPENGL default with win32_gdi in config.pro. Is this new system PTC certified?
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Hi
we had a similar problem where 4 out of a total of 120 laptops would accept the install but would crash on opening.
It turned out to be something to do with having an embedded graphics card in the laptop
I set this hidden config option and it cured it
enable_opengl_fbo no
If you enter this option in the PTC support page search box it will give you a bit more information