Creo Thumbnail Viewer causing Windows Explorer to crash

[ptc-3006345]

Have you experienced issues with windows explorer crashing.

There are a bunch of errors in the event log siting Pro-E/Creo modules as the reason for application hangs and crashes. One of them was the Thumbnail Viewer causing Windows Explorer to crash.

Take care,

Jeremy Handler
Hunter Industries
Mechanical Engineer
1960 Diamond Street
San Marcos, Ca 92078
(760) 591-7318
[Description: Description: Grren] Consider the environment. Consider the impacts.


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[ptc-1932745]

This problem is quite common on all of our Windows 7-64 bit machines and
has been since our Windows 7 rollout (almost 2 years). We have all
thumbnail viewing shut off; with Adobe Acrobat being one of the largest
contributors to crashes of Windows Explorer. Also in Windows 7-64 bit,
the 'aero' interface causes problems with ANSYS animations, so we shut
off AERO.



I have a suspicion that UAC (User Account Control) is the real culprit,
but IT is mum on the subject... You may want to try shutting this UAC
and see if Explorer crashes less.



Christopher F. Gosnell



FPD Company

124 Hidden Valley Road

McMurray, PA 15317