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Creo has suddenly stopped working on our Windows 7 machines.

psmyth
1-Newbie

Creo has suddenly stopped working on our Windows 7 machines.

The error is (-16) cannot read data from license server system.

 

It was working last week and I’m not aware of any changes – but obviously something has changed! 

 

We can Telnet to the licencse location Creo license error.PNG

7788@actsrv1.  I’ve checked the license expiry date & it’s ok.  The MAC address still matches the one in the license.

Any help appreciated …

 

Pat

2 REPLIES 2
BenLoosli
23-Emerald II
(To:psmyth)

Reboot the license server. Something has gone wrong with the software talking to your worker machines.

Hi,

run ptcstatus.bat on server machine (and also on client machine) to see if license manager is running.

Also you can check status of one of the following services:

  • FLEXlm server for PTC
  • lmadmin_ptc

MH


Martin Hanák
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