CreoView rendering timesout

[BenLoosli]

We have a file that when rendering in CreoView2 gets to the Generating Output stage after 8 minutes and then at 10 minutes Pro/E is stopped and the viewable is never completed.

The MS log shows a 600 second time reached. I have adjusted some of the timeout settings so none are at 600 seconds anymore, but I must be missing one or more.

Can someone suggest some property settings that will increase the time before the system timeout?

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[BenLoosli]

Hopefully someone will have an idea of what setting is needing to be adjusted.

[TomU]

There are CAD worker timeout settings and there are separate Windchill property timeouts for parts, drawings, and assemblies.

See http://support.ptc.com/cs/help/creo_hc/creoview3_hc/index.jspx?id=TheRecipe_Editor-Recipe_Editor_Tasks-AConfiguring_Work…

publish.cadtimeout.component–600 seconds

publish.cadtimeout.assembly—3600 seconds

publish.cadtimeout.drawing—600 seconds

publish.cadtimeout.<ObjectType>.<AuthApp>—3600 seconds

[BenLoosli]

Mine are set to:

publish.cadtimeout.component–900 seconds

publish.cadtimeout.assembly—3600 seconds

publish.cadtimeout.drawing—1200 seconds

I added the AutoIdle and AutoBusy at 900.

I set the  Advanced-System values to:

ShortServer: 900

ShortHelper:300

LongServer:2400

LongHelper: 4200

I just tried another drawing generation and it timeout after 13 minutes, but the MS log still says 600 seconds.

[TomU]

Are you talking about in the recipe editor?

[BenLoosli]

Yes, the advanced-system times are set in the recipe file.

[TomU]

Just out of curiosity, what does the job log show on the WVS Job Monitor page?  Anything like this, or something else?

[BenLoosli]

[TomU]

Fascinating.  Almost seems more like a crash than a timeout.  Does the trail file show anything interesting?  Is there a traceback file for the same time window?

[TomU]

I found this:  https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS125007

(Not a solution, but still interesting.)

[BenLoosli]

That article says 10.1 and early builds of Creo2. I am on Windchill 10.0m040 and Creo2m100.

The CAD worker is not crashing.

I have increased the recipe file timeouts to:

ShortServer: 1800

ShortHelper:1200

LongServer: 4200

LongHelper: 4800

I do see in the helper.log an entry that timeout passed was 4800.

This time it ran for 20 minutes before quitting, so I may be getting somewhere with the recipe settings.

[BenLoosli]

I am up to 7200 seconds on the ShortHelper and publish.cadtimeout.drawing and seeing if this will finally publish the drawing.

The publishing timed out at 6000 seconds.

I opened the drawing in Creo2 and did a Save to PDF and that took about 5 minutes.

Not sure why the CAD Worker is not able to complete the job quicker than 2 hours, unless there is something on the thumbnail generation that is causing the delay and quit.

[TomU · Accepted solution]

If you look at the trail file on the worker is Creo actually into the PDF generation step?

I've seen publishing hang (and fail) due to things missing that the recipe file says are required.  It might be worth unchecking some things just to see if it makes a difference.  (I'm not positive if these affect drawings, especially PDFs.)

[BenLoosli]

Turned off the Output Thumbnail and Output Author States and the generation crashed with the same errors as I posted on Oct 2, 2015, 1;59PM.

I may just give up and zip the SaveAs PDF file and rename it, then Add it as Content to the drawing file in PDMLink.

[BenLoosli]

Turned off Output Geometry and the file published in like 9 minutes.

I had the publish.cadtimeout.drawings at 15000 seconds (over 4 hours) for a run Friday night and the system timed out.

[TomU]

So now the question is, what's missing from the drawing?!?!

[TomU]

I'm assuming you've already read through this: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS26448

A server restart is required after WVS property changes...

[BenLoosli]

I have read it.

Haven't adjusted the WVS properties in a few days and I just rebooted my Windchill server at noon. It also reboots every morning at 5:00AM.

I am playing with the recipe Advanced-System values and it did run longer on the last submittal, so I increased them again.