Font size in embedded browser

msteffke · ‎Feb 12, 2013

It was a pleasure to meet some of you at the recent TC conferences in
Boston. I have a user who is complaining that the fonts in his embedded
browser windchill are too small. I went to his computer to check and
sure enough they were smaller than normal. This user does not normally
work at my site. Is there some type of option to control these font
sizes in the embedded browser?
Hes using WF5 on a Win7 64 machine, WC 9.1.
Thanks,
Mark Steffke
Engineering System Administrator
The Delfield Company
Manitowoc Foodservice
T 989.775.9215 or 989.773.7981, ext 12484
Integrity, Commitment to Stakeholders, and Passion for Excellence

ScottPearson · ‎Feb 12, 2013

Same font problem here on several workstations, but not all
workstations. We have a mix of Win7 and WinXP workstations. I'm not
certain if the problem is restricted to just one OS or not.

The embedded browser on some workstations allows the user to use
increase the font size using the Control key along with rolling the
mouse wheel.

But on some workstations that technique does nothing (though the
technique does work for those users in other apps on the same
workstation, so it's not a mouse driver issue).

I have seen no resolution to this font issue on the PTC support site nor
in the Forums.

We'll see if this most recent posting yields a solution, but many out
here in Windchill Land are suffering. (Are you listening, PTC?)

Scott Pearson
Senior Designer

CAD System Administrator

S O U T H W E S T R E S E A R C H I N S T I T U T E(r)
Space Science and Engineering Division
Department of Space Systems
6220 Culebra Road, San Antonio, TX 78238

msteffke · ‎Feb 12, 2013

Thats what I'm seeing here as well. Nothing seems to increase the font
size. CTRL scroll does nothing.

Mark Steffke
Engineering System Administrator
The Delfield Company
Manitowoc Foodservice
T 989.775.9215 or 989.773.7981, ext 12484
Integrity, Commitment to Stakeholders, and Passion for Excellence

TJ1210 · ‎Oct 30, 2019

Use CTRL ++ /Ctrl -- for zoom level on the embedded browser.

Mouse scroll doesn't work.

bockpa · ‎Feb 12, 2013

Try opening Internet Explorer and changing the font size there. "Ctrl
plus" makes it bigger, "Ctrl minus" makes it smaller, "ctrl zero" resets
it to normal. Then reopen pro/e. Pro/e uses the same font scaling
settings as were in I.E.

Sincerely

AVOX SYSTEMS
AIRCRAFT SYSTEMS

Paul Bock
Engineering-IT Manager
225 Erie Street - Lancaster, NY 14086 - USA

ScottPearson · ‎Feb 12, 2013

Our stand-alone IE font settings are having no impact on our Embedded
Browser font settings.

In fact, on our problem workstations, the Ctrl + Wheel Scroll works as
expected. And even at normal 100% view, the stand-alone browser looks
fine. It is only the Embedded Browser that has the microscopic fonts
which are unchangeable.

BTW, "Ctrl plus" and "Ctrl minus" are the same as Ctrl + Wheel Scroll.

Scott Pearson
Senior Designer

CAD System Administrator

S O U T H W E S T R E S E A R C H I N S T I T U T E(r)
Space Science and Engineering Division
Department of Space Systems
6220 Culebra Road, San Antonio, TX 78238

STEVEG · ‎Feb 15, 2013

I have the same problem.

I have my computer which is Win 7 64 that I can use the ctrl+scroll wheel to change the font size. I got my computer April 2011.

I have another Win 7 64 at my desk also that the ctrl+scroll wheel does NOT change the font size. This one was originally a Win XP 64. Our IT wiped it and installed Win 7.

I also tried the ctrl+ and ctrl- on the second computer and that doesn't work as well.

We have our 9.1 M060 production system and 10.0 M040 test environment. It's the same for both PDMLink versions on each computer. My computer works fine but the other computer does not.

Steve G

STEVEG · ‎Feb 18, 2013

Don't know if anyone saw this but Document CS49015 on PTC's site shows it's fixed in WF4 M230, WF5 M170 and Creo 20.0 M040. Good to knowit's fixed ina build that will not be released for WF4.

Steve Galayda

ScottPearson · ‎Feb 18, 2013

Good find, Stephen.

We are on WF4 m210 here and plan to move to Creo 2.0 in about a month so
we'll see if PTC's stated fix is accurate.

However, I have only cautious hope since I have seen the symptomatic
tiny fonts in circumstances beyond those described in the PTC document
(e.g. not restricted to laptops).

Time will tell.

Scott Pearson
Senior Designer

CAD System Administrator

S O U T H W E S T R E S E A R C H I N S T I T U T E(r)
Space Science and Engineering Division
Department of Space Systems
6220 Culebra Road, San Antonio, TX 78238

RandyJones · ‎Feb 18, 2013

On 02/18/13 09:33, Stephen Galayda wrote:
>
> Don't know if anyone saw this but Document CS49015 on PTC's site shows it's fixed in WF4 M230, WF5
> M170 and Creo 20.0 M040. Good to know it's fixed in a build that will not be released for WF4.
>

According to:

> Steve Galayda
>
>
> -----End Original Message-----

--
------------------------------------------------------------------------
Randy Jones
Systems Administrator
Great Plains Mfg., Inc.
1525 E North St
PO Box 5060
Salina, KS USA 67401
email: -
Phone: 785-823-3276
Fax: 785-667-2695
------------------------------...

STEVEG · ‎Feb 18, 2013

Wow. M220 was released Feb 2012 and it out of standard and extended support. Has that ever happened before?

Thank you Randy for the heads up.

Steve G

msteffke · ‎Feb 18, 2013

As an originator of this post, here is some feedback I got from PTC on
the issue:
(I'll have you know that when I used "Ignore font sizes', the font size
in my email (Outlook 2007) all became enlarged so I undid the setting.
Interesting about the 64/32 java though.

Hi Mark,

I saw your recent post and wanted to offer some suggestions.

First, I assume that you are using the default embedded browser
(windows_browser_type=ie_in_process), which uses the underlying Internet
Explorer engine. As an aside, since your platform is 64-bit, this will
also use IE 64-bit. Microsoft made improvements to their IE9 javascript
engine, but unfortunately only the 32-bit version. Set
windows_browser_type=ie_in_sep_process to use IE 32-bit in the embedded
browser.

See this Web Browser Comparison for Windchill:

Besides the Ctrl+MouseWheel approach, Ctrl+ (+ or -) changes zoom using
keyboard. Ctrl+0 (zero) resets to default.

Font size can also be affected via Internet Explorer Options.

Launch standalone browser, go to Internet Options > General tab >
Accessibility button.

Enable "Ignore font sizes..." to bypass Windchill style sheets.

Note that this may cause pages to render with various text overflowing.

Hope that helps,

STEVEG · ‎Feb 18, 2013

I submitted a call and they got back to me with a couple of registry entries for using the scroll wheel. On PTC's site it's Document CS46720. These entries allowed the Ctrl+mouse scroll wheel to increase and decrease the size of text in the embedded browser. Positive.

After restarting Pro/E the size went back to the original size: small. Negative.

Not only that but the entries are only for the scroll wheel. The Ctrl+ and Ctrl- still do not work. Negative.

One other incredible thing is I thought the size in the separate browser might control what is seen in the embedded browser. So I changed the text hight in the separate browser, closed the browserandstarted Pro/E. Text size was unchanged. I opened another browser and the text in the separate browser went back to default. Negative.

Steve Galayda

ScottPearson · ‎Feb 18, 2013

I had the same non-result when hoping that the settings in the
Stand-Alone browser would affect the font size in the Embedded Browser.
No help there.

I'll be installing WF4 m230 as soon as it is released (any day now, per
CS108170?) to see if that build really resolves the problem.

Scott Pearson
Senior Designer

CAD System Administrator

S O U T H W E S T R E S E A R C H I N S T I T U T E(r)
Space Science and Engineering Division
Department of Space Systems
6220 Culebra Road, San Antonio, TX 78238

egifford · ‎Feb 19, 2013

Does anyone have confirmation from PTC that WF4m230 will be issued? It does not show up on their product calendar (M220 is the last one). When speaking with tech support about another issue with Wildfire 4& Windchill 10 their response was to confirm the bug, but say the fix was to move to Wildfire 5 or a release of Creo. The tech said they were no longer working on patches andwould not be issuing updates forWildfire 4 past M220. Oddly,M230 does show up in Update Advisor.

On the font size issue, we have one user out of 40+ that have reported this. We've tried several things including the reg edits and nothing works. We did find he had set his Windows desktop display to show icons with large text, which seemed to be the trigger in his case. Large desktop text = tiny Pro/E embedded browser text. Normal desktop text = normal embedded browser text. No matter what we did, there was no adjusting the size from the browser (scroll wheel etc). I supposed I could try switching it to the 32 bit version if IE.