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Licensing Proxy Failure due to JBOSS exception

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Newbie

Licensing Proxy Failure due to JBOSS exception

The current licensing failure is due to an exception thrown by the PTC JBOSS installation, I've posted the exception message below.

The underlying cause is that the licensing application is expecting a parameter "app" that Express 4.0 isn't sending when attempting to retrieve a license.

Adding a querystring parameter "app" to an HTTP request will get past the exception, but using the wrong value will provide a response of "Invalid Application". I'm unsure what value should be used.

Fails: https://support.ptc.com/appserver/securePeModeling/peAutoLic.jsp?dt=18:49:28.1020116

Succeeds with Invalid Application: https://support.ptc.com/appserver/securePeModeling/peAutoLic.jsp?dt=18:49:28.1020116&app=xx

Thanks,

Isaac Dover

Smyrna, GA

-------------------

org.apache.jasper.JasperException: An exception occurred processing JSP page /securePeModeling/peAutoLic.jsp at line 39

36: String peWindows = (String)request.getParameter("windows"); //Windows = "" | 5.0 | 5.1 | 6.0
37:
38:
39: if (peApp.equalsIgnoreCase("3D")){
40: %>
41: <jsp:include page="cocreatePeModelling.jsp" >
42: <jsp:param name="username" value='<%=peUsername%>' />


Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:498)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:411)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:322)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)


root cause

java.lang.NullPointerException
org.apache.jsp.securePeModeling.peAutoLic_jsp._jspService(peAutoLic_jsp.java:71)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:322)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

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