Need Help with Pro E 5 License request failed for feature

[ptc-4824904]

All:

I need help here and i'm new to this program. I have 2 license here that cannot access their program. Everytime they launch they get the error:

License request failed for feature

Requesting PROE_FoundationAdv...

7788@License-proengineer: (-97) The desired vendor daemon is down.

They have it installed on laptops at home and it launches there fine. Any ideas? Thanks.

[Dale_Rosema]

You say "they" have it installed on laptops at home. Is it a borrowed license that they are returning? If not, the licenses are at home: two laptops, two licenses. Two laptops and two desktops would be four licenses if you are not checking them in and out.

[ptc-4824904]

Dale...Sorry..I just did some digging and found out we do have 4 licenses the end users use 2 on the desktops here in the office, the other 2 on the laptops from home.

[ptc-5227764]

having the same problem

it says license request failed for feature

Requesting PROE_DDiTy...