Users unable to use the license server even though it is UP and running

[GT_9604491_]

I am using Creo Simulate Release N/A and DatecodeN/A

Hi Team,

Our users are facing issue in reaching out to one of our License server
We can see in logs and LM Tools that service is running but still users are facing issue. Need Urgent support on this.


Here are the errors that I faced

[KenFarley]

You realize this is a public forum and in essence you have broadcast the IP information for your server, yes?

If you're having problems with licensing you'd be best advised to ask your VAR (value added reseller) or whoever you purchased the licenses from. They have the experience setting up licenses, because it's what they do.

Troubles with such things can be a result of many problems - firewall settings, types of license(s) being served, whether those licenses are restricted, etc. 

[Catalina]

Hi @GT_9604491_,

Thanks for using the Community!    

I wanted to let you know that the posting of proprietary/confidential information is against our Community Terms of Service, so I updated your post and removed the server data which were originally posted.  

I recommend giving more details and context about the problem you have in mind. Please refer to this guideline to make your questions more likely to receive a quick and useful answer.

Thank you for your understanding in this matter and if you have any questions, please let me know. 

Best regards,