license installation

[sguercilena]

hoow to install the license?

I have a lot of trouble!!!!

[Marco_Tosin]

Stefano,

some more details and/or image could help to understand your issue and people who wants to help you.

[Mahesh_Sharma]

Stefano,

Could you explain this in detail?

Do you want to install License manager OR need to reconfigure existing license server with new license file.

[gkoch]

Hello Stefano,

some people tried to help and asked for details.

If you have solved the issue, please let community know.

And if you have the time, please provide a short summary of how you resolved it - it could be helpful for others in the same situation

Thanks,

Gunter

[sguercilena]

Hello,

this is the problem:

1 I install creo parametric without configure the license

2 from installation menu I select configure license

3 I insert my order number in "immissione licenza semplice"  and i click install license

4 I receive on my e-mail adress the lm.txt file

5 I drag the lm.txt file in

But the software doesn't recognize my license!!!

The host ID of my PC is correct in the lm file....

I think I will contact the the technical support of my city.

[MartinHanak]

Stefano,

you have to drag your license file into Origine field.

Martin Hanak

[Mahesh_Sharma]

Stefano,

Try executing setup.exe using Run As Admin and drag and drop the license file under source column (marked in red in the post from Martin)

[Marco_Tosin]

If you have an active maintenance, take a look at this article from PTC support.

https://support.ptc.com/appserver/cs/view/solution.jsp?source=subscription&n=CS77700

[jgardner]

Tried following these directions and got an system error that an MSVCR110.dll is missing  and should reinstall program - D/L'd the file from the interweb and extracted everything as before.  Same results

Double checked and the MSVCFR110.dll file is sitting in the install directory.  Should it be placed somewhere specific?

[jgardner]

I'm having similar issues - Run the setup.exe as an administrator, retrieve the file (lm_123xyz.txt) via email and drag n drop to the source box.  It keeps coming back with a status as unreachable.