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sistance: licenCreo 2 doesn't complete licensing: installation asses: license summary: status: "Starting.."

sbornberg
2-Explorer

sistance: licenCreo 2 doesn't complete licensing: installation asses: license summary: status: "Starting.."

Dear Community

 

The license file "license.dat" includes licenses for several creo tools not included in the creo student version I used beforehand.

 

The problem is:

After having declared the path, the status changed to Starting... (see image below) however afterwards didn't (even after hours) switch to Succeed.

Among others I also crated a text file "license.txt" and reinstalled creo several times (deleting all related data).

 

Is there any literature related to this issue. Most contend (like manuals) is not availaible for student users.

Does anyone have an idea?

Thanks in advance!

 

Stephan

11 REPLIES 11

Hi,

to be able to tell you what is going on I need to see the contents of your license file.

MH


Martin Hanák

Here you are

I hope these are the contents you referred to.

I intentionally changed the Host ID and the Contract to "..."

#**************************************** Summary Table *******************************************************

#                       PTC Host ...

#FeatureName            Qty        Product                            Release   Type    Expiration     Contract

#**************************************************************************************************************

#280                      1     Creo Elements/View Massive Assembly Opti Creo 4.0 Flt Opt 01-jan-2019 ...

#281                      1     Creo Elements/View Validate for Model Ba Creo 4.0 Flt Opt 01-jan-2019 ...

#319                      1     Creo Elements/View Interference          Creo 4.0 Flt Opt 01-jan-2019 ...

#320                      1     Creo Elements/View Animation             Creo 4.0 Flt Opt 01-jan-2019 ...

#157                      1     Pro/MECHANICA Fatigue Advisor UI Module  Creo 4.0 Flt Opt 01-jan-2019 ...

#161                      1     Pro/MECHANICA Fatigue Advisor Engine Mod Creo 4.0 Flt Opt 01-jan-2019 ...

#211                      1     Creo Simulation Advanced UI (formerly Pr Creo 4.0 Flt Opt 01-jan-2019 ...

#212                      1     Creo Simulation Advanced ENG (formerly P Creo 4.0 Flt Opt 01-jan-2019 ...

#89                       1     Pro/MECHANICA CUSTOM LOADS               Creo 4.0 Flt Opt 01-jan-2019 ...

#                         1     Creo Elements/Direct 2D Library (formerl 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Drafting (formerly  20.0    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct 3D PDF Converter (f 18.1    Flt Lic 01-jan-2019 ... 

#                         1     Creo Elements/Direct XVL Converter (form 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct eDrawings Professio 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Advanced Design (fo 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Part Library (forme 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Mold Base (formerly 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Portable License En 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Modeling (also enab 20.0    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Sheet Metal (former 20.0    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Finite Element Anal 20.0    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Surfacing (formerly 20.0    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Drawing Manager (fo 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct BOM Editor (formerl 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Task Agent (formerl 18.1    Flt Lic 01-jan-2019 ...

#                         1     Creo Elements/Direct Web Client (formerl 18.1    Flt Lic 01-jan-2019 v

#                         1     Creo Elements/Direct Model Manager (form 20.0    Flt Lic 01-jan-2019 ...

#CREODMA_EDUC1            1     Creo Direct Modeling Education           Creo 4.0 Flt Lic 01-jan-2019 ...

#PVMCADPRO                1     Creo View MCAD Educational               Creo 4.0 Flt Lic 01-jan-2019 ...

#PVPRO                    1     Creo View Base Educational               Creo 4.0 Flt Lic 01-jan-2019 ...

#PROE_Educ1               1     University Plus Site License             Creo 4.0 Flt Lic 01-jan-2019 ...

#ILINK_CLIENT_License     1     Pro/INTRALINK Multi Site - License       11.0    Flt Lic 01-jan-2019 ...

#CREOILLUS_STANDARD       1     Creo Illustrate Education                Creo 4.0 Flt Lic 01-jan-2019 ...

#CREOLAY_Educ             1     Creo Layout Educational                  Creo 4.0 Flt Lic 01-jan-2019 ...

#MECBASICENG_License      1     Creo Simulation Basic ENG (formerly Pro/ Creo 4.0 Flt Lic 01-jan-2019 ...

#MECBASICUI_License       1     Creo Simulation Basic UI (formerly Pro/M Creo 4.0 Flt Lic 01-jan-2019 ...

#CREOSCHEM_License        1     Creo Schematics (formerly Routed Systems Creo 4.0 Flt Lic 01-jan-2019 ...

#                         1     University Plus eLearning Library        000     Flt Lic 01-jan-2019 ...

#                         1     Pro/FICIENCY Library                     000     Flt Lic 01-jan-2019 ...

#VERICUT_License          1     Vericut                                  Creo 4.0 Flt Lic 01-jan-2019 ...

Thank you for your answer!

Stephan

Stephan,

Check if there is any existing PTC License server, if any, uninstall that. and try reinstallation

Hi,

all your licenses are floating according to information you provided (lines beginning with # are comments).

The license file must contain two lines similar to following ones

SERVER __HOSTNAME__ PTC_HOSTID=00-11-22-33-44-55 7788

DAEMON ptc_d __PTCD_PATH__

Instead of 00-11-22-33-44-55 SERVER line must contain MAC address of network card installed in your computer. This card must "alive", this means you have to see it in ipconfig  /all command output.

Note: Follow Mahesh Sharma advice and check if FLEXnet uis already installed on your computer. Open list of installed programs and check if you can see PTC License Server... item -OR- FLEXnet Admin Version... item. Unistall the item and repeat installation procedure.

MH


Martin Hanák

Hallo,

I haven't got a program called FLEXnet and I can't install it either (I am using a student version download file/ it doesn't seem like there is a way to obtain it from there).

The file license.dat is an academic license which I got from my school and I wanted to use for my home-computer for education purposes.

Is it necessary to create a license service (I do not use more than one computer)? Is Node-Locked Licensing not possible?

The email which transferred the license file stated the following:

"

---- Installation Instructions Node-Locked Licenses ----

Most PTC FlexNet enabled products can also utilize Node-Locked license files.

Either of the 2 license licenses file should be saved to the local machine as either license.txt or license.dat.

Example: c:\ptc\license.dat

"

Furthermore the lines

SERVER __HOSTNAME__ PTC_HOSTID=00-11-22-33-44-55 7788

DAEMON ptc_d __PTCD_PATH__

are included in my license file. And my Mac adress is correct.

Thank you very much for your replys.

Stephan

Hi,

if I understand you well, your license file contains SERVER and DAEMON lines. This means you must install FLEXnet license manager at first.

  1. download http://free-dl.ptc.com/install/setup.exe
  2. run setup.exe to install license manager (FLEXnet 11.14 ?) - drag&drop license file into Source field as you did previously
  3. installation creates system service named lmadmin_ptc
  4. two processes must be running - lmadmin.exe and ptc_d.exe
  5. IF all above steps finished successfully, you can continue
  6. run Creo installation ... put 7788@name_of_your_computer into Source field
  7. wait until you will see Available status in Status field, then continue with installation

MH


Martin Hanák

Hallo

It does the same as in my initial question: Starting...

Thank you

Stephan

Hi,

it looks like FLEXnet is already running on your PC. Please open Command prompt window, launch tasklist > tasklist.txt command and upload tasklist.txt file.

MH


Martin Hanák

Here you are

Microsoft Windows [Version 10.0.14393]

(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Stephan>tasklist

Image Name                     PID Session Name        Session#    Mem Usage

========================= ======== ================ =========== ============

System Idle Process              0 Services                   0          4 K

System                           4 Services                   0     19,152 K

smss.exe                       380 Services                   0      1,060 K

csrss.exe                      556 Services                   0      3,752 K

wininit.exe                    668 Services                   0      4,164 K

csrss.exe                      676 Console                    1      5,600 K

services.exe                   740 Services                   0      7,524 K

lsass.exe                      748 Services                   0     14,060 K

svchost.exe                    848 Services                   0     21,180 K

winlogon.exe                   928 Console                    1     11,336 K

svchost.exe                   1020 Services                   0     10,840 K

dwm.exe                        496 Console                    1     62,380 K

svchost.exe                    988 Services                   0    121,724 K

svchost.exe                   1004 Services                   0     54,356 K

svchost.exe                    472 Services                   0     19,732 K

svchost.exe                   1160 Services                   0     20,068 K

WUDFHost.exe                  1196 Services                   0      7,204 K

svchost.exe                   1308 Services                   0     28,824 K

svchost.exe                   1476 Services                   0     29,892 K

igfxCUIService.exe            1560 Services                   0     12,224 K

NVDisplay.Container.exe       1716 Services                   0      9,208 K

svchost.exe                   1872 Services                   0      9,112 K

nvxdsync.exe                  1900 Console                    1     22,792 K

svchost.exe                   1932 Services                   0     10,508 K

svchost.exe                   1544 Services                   0     12,396 K

spoolsv.exe                    548 Services                   0     15,468 K

AdminService.exe              2448 Services                   0      6,996 K

armsvc.exe                    2456 Services                   0      5,404 K

AdAppMgrSvc.exe               2468 Services                   0     13,848 K

chip 1-click installer.ex     2476 Services                   0     19,540 K

officeclicktorun.exe          2488 Services                   0     21,088 K

svchost.exe                   2508 Services                   0     22,344 K

ijplmsvc.exe                  2520 Services                   0      5,112 K

smpd-intel-4.0.3.009-x64.     2568 Services                   0      5,660 K

IpOverUsbSvc.exe              2576 Services                   0     11,872 K

nutsrv4.exe                   2664 Services                   0      5,188 K

sqlwriter.exe                 2684 Services                   0      6,812 K

svchost.exe                   2700 Services                   0      8,348 K

StreamingCore.exe             2724 Services                   0     54,504 K

svchost.exe                   2824 Services                   0     16,872 K

TeamViewer_Service.exe        2832 Services                   0     20,952 K

MsMpEng.exe                   2868 Services                   0     79,992 K

Memory Compression            2296 Services                   0    140,672 K

NisSrv.exe                    3964 Services                   0     13,112 K

sihost.exe                    4092 Console                    1     20,324 K

svchost.exe                   1408 Console                    1     23,524 K

taskhostw.exe                 1676 Console                    1     18,016 K

PresentationFontCache.exe     4124 Services                   0     20,072 K

RuntimeBroker.exe             4236 Console                    1     41,976 K

explorer.exe                  4308 Console                    1    110,424 K

TeamViewer.exe                4316 Console                    1     31,176 K

ShellExperienceHost.exe       4900 Console                    1     70,168 K

SearchUI.exe                  5004 Console                    1    129,560 K

SearchIndexer.exe             4456 Services                   0     45,152 K

igfxEM.exe                    5224 Console                    1     12,580 K

igfxHK.exe                    5232 Console                    1      7,688 K

igfxTray.exe                  5256 Console                    1      9,880 K

tv_w32.exe                    5476 Console                    1      6,196 K

tv_x64.exe                    5484 Console                    1      5,788 K

nvtray.exe                    6108 Console                    1     13,532 K

MSASCuiL.exe                  5844 Console                    1     10,380 K

RAVCpl64.exe                  5932 Console                    1     11,484 K

RAVBg64.exe                   6000 Console                    1      9,788 K

BJMYPRT.EXE                   6072 Console                    1      6,204 K

OneDrive.exe                  3324 Console                    1     25,524 K

CNSEMAIN.EXE                  6284 Console                    1     47,720 K

splwow64.exe                  6376 Console                    1     14,036 K

CNMNSST.exe                   6428 Console                    1      7,548 K

jusched.exe                   6524 Console                    1      6,072 K

CoreHelper.exe                7096 Console                    1      7,792 K

CNSEUPDT.EXE                  5092 Console                    1      7,916 K

SettingSyncHost.exe           3068 Console                    1      3,668 K

RemindersServer.exe           7156 Console                    1      5,520 K

setup.exe                     6012 Console                    1     13,236 K

setup.exe                     5424 Console                    1     29,028 K

ApplicationFrameHost.exe      4084 Console                    1     22,348 K

SystemSettings.exe            1032 Console                    1     39,096 K

Time.exe                      3160 Console                    1     31,256 K

devenv.exe                    5264 Console                    1    303,348 K

VsHub.exe                     7116 Console                    1     43,408 K

Microsoft.VsHub.Server.Ht     2504 Console                    1    125,820 K

conhost.exe                   4540 Console                    1      5,740 K

fontdrvhost.exe                956 Console                    1      4,272 K

MpCmdRun.exe                  3664 Services                   0      9,432 K

StandardCollector.Service     1500 Services                   0     10,812 K

Microsoft.VsHub.Server.Ht     6684 Console                    1     99,236 K

conhost.exe                   4404 Console                    1      6,148 K

texmaker.exe                  1884 Console                    1     71,384 K

SystemSettingsBroker.exe      7668 Console                    1     17,528 K

firefox.exe                   1860 Console                    1    544,516 K

dllhost.exe                   8680 Console                    1     10,088 K

ConsoleApplication6.exe      10220 Console                    1      3,476 K

conhost.exe                   9904 Console                    1      8,944 K

ScriptedSandbox64.exe         7928 Console                    1     64,612 K

dllhost.exe                  11348 Console                    1     13,472 K

AcroRd32.exe                  9256 Console                    1     20,216 K

AcroRd32.exe                  8640 Console                    1     95,316 K

RdrCEF.exe                    9028 Console                    1     36,668 K

RdrCEF.exe                    5268 Console                    1     61,172 K

RdrCEF.exe                    8244 Console                    1     60,108 K

vcpkgsrv.exe                  8564 Console                    1     42,292 K

firefox.exe                  11080 Console                    1     73,516 K

backgroundTaskHost.exe       12060 Console                    1     17,124 K

smartscreen.exe              12072 Console                    1     14,776 K

cmd.exe                       7744 Console                    1      2,964 K

conhost.exe                  11716 Console                    1     14,872 K

tasklist.exe                 11844 Console                    1      7,712 K

WmiPrvSE.exe                 10428 Services                   0      8,532 K

C:\Users\Stephan>

Thank you

Hi,

I can't see any sign of presence of license manager. Maybe there is a collision between Creo setup and some of running processes (this is my guess, only). Maybe Creo setup is not able to create system service ?

  • you can try stopping not needed processes
  • you can create new admin account and launch setup.exe when logged as this new user

MH


Martin Hanák

Thank you very much

Finally it worked after resetting my pc (Initially I wanted to prevent that)

Stephan

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