startup error message

[hspaulding]

Every morning for the last couple of weeks, when starting Creo, I get this error message:

When I click "OK", Creo starts and I continue on as I normally would. But it takes about 10 minutes to get from the log in to this message, so I sit and wait for the message.

Our IT guys don't have an answer and PTC support hasn't been very timely getting back to me on this.

Any ideas out there in Community Land?

Thanks in advance,

Herb Spaulding

Miller Industries Towing Equipment, Inc.

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[JamesNM]

I have seen this a couple of times as well.

On one of our systems we did a complete new install and made sure the DiagnosticTools folder was installed within the same location as our Creo 3.0 install.

On the other system we followed the example from PTC case C217279, which adds the following:

• The config.pro option quality_agent_path specifies the full path to an alternate qualityagent.exe to be used

We are evaluating both options, but the superior solution for us would to make sure the install process is correct the first time.

I hope this helps point you in the right direction.

James A. Gonzales

[hspaulding]

James,

Thanks for your quick response.

The message indicates there is an issue with the "Creo Agent", not the Quality Agent.

[TomU]

Maybe try this:

Other info:

• https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS99914
• https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS174534
• https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS39740
• https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS180521