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503 Service Unavailable ThingworxH2Trial

it15
5-Regular Member

503 Service Unavailable ThingworxH2Trial

Hello Friends ,

I have ThingworxH2trial 8.4 version installed,Everything is running right way but when I shutdown system and have been started at morning ,This error shows ,

 

Following are applicationlog and security log files to refer.

 

ApplicationLog.log

 

2019-11-13 10:23:28.896+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] System ownership locking complete
2019-11-13 10:23:29.595+0530 [L: INFO] [O: c.t.e.u.ExtensionPackageUtilities] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Removing Extension JAR FileResource [jar: thingworx-mqtt-extension.jar], which was probably loaded when associated ExtensionPackage was uninstalled.
2019-11-13 10:23:30.178+0530 [L: INFO] [O: c.t.e.u.ExtensionPackageUtilities] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Removing Extension JAR FileResource [jar: mqttv3.jar], which was probably loaded when associated ExtensionPackage was uninstalled.
2019-11-13 10:23:30.888+0530 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Error creating Administrator user. See security log for details.]
2019-11-13 10:23:30.908+0530 [L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Connection ThingworxPersistenceProvider, type H2PersistenceProviderPackage stopped
2019-11-13 10:23:30.909+0530 [L: WARN] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Could not find persistenceProviderPackage H2PersistenceProviderPackage and thus could not stop data processing
2019-11-13 10:23:30.912+0530 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Unable to initialize and start system: Error creating Administrator user. See security log for details.]
2019-11-13 10:23:30.912+0530 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Error creating Administrator user. See security log for details.
2019-11-13 10:23:30.912+0530 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Web Application STATE is being set to ERROR! ***

 

SecurityLog.log

 

2019-11-13 10:23:30.876+0530 [L: ERROR] [O: S.c.t.s.u.User] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Admin Password entered did not pass validation. Check inital admin password set in platform-settings.json
2019-11-13 10:23:30.885+0530 [L: ERROR] [O: S.c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Check the InitialPassword setting in the AdministratorUserSettings section in platform-settings.json. null
2019-11-13 10:23:30.929+0530 [L: INFO] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] SSOContext created...
2019-11-13 10:23:31.164+0530 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Could not load session timeout from database, using default: null
2019-11-13 10:23:31.210+0530 [L: INFO] [O: S.c.t.s.s.SCIMProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Initializing SCIMProvider servlet...
2019-11-13 10:23:31.211+0530 [L: ERROR] [O: S.c.t.s.s.SCIMProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] SCIMProvider initialization failure. Thingworx Server is not running
2019-11-13 10:24:31.910+0530 [L: WARN] [O: S.c.t.s.ApplicationContext] [I: ] [U: ] [S: ] [T: ContainerBackgroundProcessor[StandardEngine[Catalina]]] ApplicationContext.sessionDestroyed(HttpSessionEvent) failed. [ Removal of active session failed ]

 

1 ACCEPTED SOLUTION

Accepted Solutions
slangley
23-Emerald II
(To:it15)

Hi @it15.

 

Please check this article and let us know if you still have questions.

 

Regards.

 

--Sharon

View solution in original post

2 REPLIES 2
zyuan1
18-Opal
(To:it15)

It's pretty clear that you're having a fresh H2 installation, and platform-setting file needs you to configure a user and password for H2 database. 

 

slangley
23-Emerald II
(To:it15)

Hi @it15.

 

Please check this article and let us know if you still have questions.

 

Regards.

 

--Sharon

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