'Automatically update values when able' authorization issue

[Rutger]

After upgrading from ThingWorx 9.1 to 9.2.6-b366 the 'Automatically update values when able' only works for administrators. 

When opening a mashup with as a non-admin user the application log states:

- Not authorized for ServiceInvoke on ForwardEvent in PersistentSession

- Unable to Invoke Service AddDynamicRemoteSubscription 

We verified Article CS346816 - https://www.ptc.com/en/support/article/CS346816 but didn't solve our problem/

Is there any change within 9.2.6 we need to consider?

[PaiChung]

Based on the error you need more permissions than the ones in the article.

I would add those ServiceInvoke calls as Runtime Execute overrides for your users.

[Rutger]

Thank you for your reply.

Can you give me some guidance? Where should I change this? At Mashup or Thing?

[PaiChung]

I usually just look at the script/application log, because it will call out the Thing/Resource/Subsystem and the Service being invoked.

Or use the Developer tools, and check the lines in red.

Then I will go and set security on that entity and add an Override for that specific service to allow execution.

I'll basically repeat that until all the errors are gone.

[slangley · Accepted solution]

Hi @Rutger.

From a review of the case that was opened, I see that adding the Visibility permission on EntityServices resolved the issue.  Please let us know if you agree.

Regards.

--Sharon
 

[Rutger]

Hi @slangley ,

Indeed, adding the Visibility permission on EntityServices resolved te issue.

Thanks for the follow up.

Kind regards,

Rutger