Error in profile creation in Analytics GUI - RetrieveResult()

[ljam]

Hello @BernardoAlb ,

I have the same issue when I create a profile job, then I can create an analytic model but I can´t view it. How did you solve the problem with profile job?

Thank you in advance

[nsampat]

ljam,

Than you for posting your question to the PTC Community.

Are you seeing any error messages in your ThingWorx Platform Application Log or dialog pop ups in Analytics Builder / Workbench when attempting to access your model?

Is this only occurring with one dataset? Are you about to load different data and create a model, then profiles?

Can you provide the following information so that we may better assist you?

• Version of ThingWorx Analytics
• Version of ThingWorx Analytics Extensions
• Version of ThingWorx Platform
• Which OS these applications are installed to
• ThingWorx Platform Log files
• ThingWorx Analytics Log files (see https://www.ptc.com/en/support/article?n=CS268761)

Regards,

Neel

[ljam · Accepted solution]

Hello @nsampat,

I have Analytics, Platform, Extension and Foundation with 8.4 trial version. I solved this problem installing Mozilla Firefox because Internet Explorer 11 has problems with Analytics although IE11 is a requeriment accepted in https://www.ptc.com/en/support/refdoc/ThingWorx_Analytics/8.4/Analytics_Server_Windows_Installation_Guide_8_4?&art_lang=en&posno=2&q=Analytics%208.4&DocumentType=Reference%20Document&source=search I think that PTC should change this requeriment.

Thank you for your help

Luis 

[nsampat]

Luis,

Thank you for the feedback, I am glad you were able to resolve your issue.

ThingWorx R&D is aware of the issue with IE11, and is currently working on a bug fix for this. You view the Knowledge Article describing this issue here.

Please let me know if you have any additional questions or concerns.

Regards,

Neel