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Error retrying to send an email to valid recipient error (reset password functionality)

EM_9923519
12-Amethyst

Error retrying to send an email to valid recipient error (reset password functionality)

I have a testUser inside a userGroup inside myOrganization

I configured SMTP Mail Server for Outbound Messaging (using outlook) 

 

To test Service I use SendMessage method. It works fine

EM_9923519_0-1622609411169.png

 

My problem comes after using reset password inside myOrganization login form.

 

 

I get the following messages:

 

 

 

 Warn User [testUser] is a member of [myOrganization] and has confirmed their personal information - sending reset email SuperUser S.c.t.s.a.ThingworxFormAuthenticator https-jsse-nio-8443-exec-56

 

 

then 

 

 

 Error Error sending email to the following invalid addresses: null   S.c.t.t.m.MailThing https-jsse-nio-8443-exec-56

 

and finally 

 

Error retrying to send an email to valid recipients after invalid ones caused a failure, or failure to send an error email about this event: 501 5.1.7 Invalid address_   S.c.t.t.m.MailThing https-jsse-nio-8443-exec-56

 

I'm not understanding the error or how to solve it, the email address is correct as I have confirmed it, it seems the email address is getting lost in some part of the function, Could you please give more detail on those messages and a workaround?

5 REPLIES 5
yhan
17-Peridot
(To:EM_9923519)

Please check if article CS341590  is useful to this issue.

  6-2-2021 1-24-14 PM.jpg

EM_9923519
12-Amethyst
(To:yhan)

Hello, I've been trying to make it work but I am not able to do so, I double checked the configuration for

Mail server (valid email, send message work fine, no reply, reply and error mails are correct too), organization, user information (fisrtName, lastName, emailAddress) and that user is part of composer group. However I am Still getting the message:

 

Error retrying to send an email to valid recipients after invalid ones caused a failure, or failure to send an error email about this event: 501 5.1.7 Invalid address_

yhan
17-Peridot
(To:EM_9923519)

Normally we create a thing that extends MailServer, so do you check these configurations(Mail Account User,Default From Field,No-Reply Address,Reply Address,Error Address) of this thing instead of the MailServer template?

 

EM_9923519
12-Amethyst
(To:yhan)

There is this Mail Server Thing template

EM_9923519_1-1622688843526.png

I extended it using myEmailServer:

 

EM_9923519_0-1622688789223.png

Then in organization  

I added myEmailServer

Still not able to solve the issue

 

EM_9923519
12-Amethyst
(To:yhan)

Yes I double checked them, I also tested the send email function to test functionality and is working

 

EM_9923519_0-1622689218664.png

 

There must be a little detail I am missing

 

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