Generic Thing Error - REST service failure: Unauthorised

[hujingrui]

My Team have recently upgraded ThingWorx to 8.5 from 8.3.

As a normal user, I am getting the above REST service failure: Unauthorised when I tried to create a new Thing using the Generic Thing Template.

Is this a permission issue?

If so, where and which permission do I need to get the admin to set?

The error in logs is {Not authorized for ServiceInvoke on GetHandlerDefinitions in ConfiguredThing.}

The admin have tried setting permissions for visibilities, run time and design time on the Generic Thing Template but it is not working.

[vangne · Accepted solution]

Hi @hujingrui 

Starting from ThingWorx 8.4, the security of Thingworx was improved and this means some access rights were changed or revoked. Please follow below steps with the Administrator user:

1. Login to Composer
2. Go to System -> Resources
3. Click on CollectionFunctions Resource
4. Execute AddCollectionVisibilityPermission service with below parameters
   • collectionName - ThingPackages
   • principal - <Organization or Organizational Unit Name>
     • Organizational Units are declared as <Organization Name>:<Organizational Unit Name>
   • principalType - Organization / OrganizationalUnit

• For ThingWorx 8.4 and up the following must also be performed:
  1. Login to Composer
  2. Go to System -> Resources
  3. Click on CollectionFunctions Resource
  4. Execute AddCollectionRunTimePermission service with below parameters
     • collectionName - ThingPackages
     • type - ServiceInvoke
     • resource - * (all) / <Specific Property, Service or Event Name>
     • principal - <User or Group Name>
     • principalType - User / Group
     • Allow - True

Thanks,

Vibhuti