Getting error ( Error Retrieving Organization) on adding organization to any entity visibility

[bgupta-2]

Dear Team,

Getting error on adding organization to ant entity visibility. Error Retrieving Organization.

[ankigupta]

Bhuwaneshwar Gupta​

Which ThingWorx version and Tomcat version you are on?

Are you getting any error in logs?

[ankigupta]

Please check your Tomcat logs too.

[supandey]

Bhuwaneshwar, with what type of user account are you logged in when you see that error? could you please also check the application log for more info on that?

[bgupta-2]

I am using 7.3 version and logged in as Administrator user. No such error on log?

[ankigupta]

Bhuwaneshwar Gupta​,

Could you please share your Tomcat version too?

[ankigupta]

Hi Bhuwaneshwar Gupta​

Please refer to the following article; it talks about the same error: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS256326&lang=en_US

[bgupta-2]

Tomcat 8

[ankigupta]

Please share the exact subversion like Tomcat 8.0.33

[bgupta-2]

Tomcat version 8.5  and Thingworx version 7.3.1-b39

[bgupta-2]

Exact tomcat version : 8.5.11

[ankigupta]

Hi Bhuwaneshwar Gupta​,

Tomcat version 8.5.11 is not supported. Try downgrading the Tomcat to version 8.0.33

[ankigupta]

Refer to following document for ThingWorx 7.4.0 System requirements: http://support.ptc.com/WCMS/files/172625/en/ThingWorx_Core_7.4_System_Requirements_1.0.pdf

[bgupta-2]