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Hi,
I am getting following error while installing Thingworx 8.1.war for postgreSQL on Tomcat 8.0.44 server in my system:
java.lang.Exception: Unable to initialize and start system: Unable to decode avatar content: Can't create cache file!
I installed postgreSQL9.4.5 in my system and done all setups for thingworx perfectly like creation of its tablespace, database and tables. Also I provided full read/write access permission on ThingworxPlatform, ThingworxPostgresqlStorage and ThingworxStorage.
I kept licence binary file under ThingworxPlatform folder. As per stated in Thingworx 8.1 installation guide I downloaded this licence file and made entry for LicensingConnectionSettings in platform-settings.json. (Please find all attachments)
Despite of all these setups I am getting above mentioned error.
Can anyone please help me to fix this problem?
Thank you in advance.
Regards,
Rohit Kumar Jaiswal
Solved! Go to Solution.
Hi Rohit,
There is error in the application logs :
2017-11-09 17:05:12.437+0100 [L: ERROR] [O: c.t.e.u.UIResourceUtilities] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] C:\Program Files\Apache Software Foundation\Tomcat 8.0\temp\index.html750648625249426041.tmp
Please clear the temp folder and work folder for tomcat and restart the service.
Thanks,
Himesh Rajpal
Greetings Rohit,
Could you please provide the application logs ?
Thanks,
Himesh Rajpal
Carles Coll and Hi Himesh,
If I am not wrong we are able to get application logs when Thingworx installed in the system and we work on it. Still I unable to deploy Thingworx 8.1.war on Tomcat 8.0.44 server in my Windows system due to mentioned error in last post.
Anyway I am sanding all log files of tomcat server. I think It may help you.
Thank you
Regards,
Rohit K Jaiswal
Hi Rohit, I have no experience with 8.X for now, I can't help here, hope in the near future we go onto 8.X.
HI Rohit,
You can check the Thingworx Storage folder for the logs . When the tomcat starts to deploy thingworx.war , the logs are generated .
Thanks,
Himesh Rajpal
Prashant Iyer, Hi Himesh,
As requested please find attached ApplicationLog.log of ThingworxStorage logs folder and let me know what I did wrong in this installation. I got stuck due to this.
Thank you in advance for your kind support.
From,
Rohit K. Jaiswal
Hi Rohit,
There is error in the application logs :
2017-11-09 17:05:12.437+0100 [L: ERROR] [O: c.t.e.u.UIResourceUtilities] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] C:\Program Files\Apache Software Foundation\Tomcat 8.0\temp\index.html750648625249426041.tmp
Please clear the temp folder and work folder for tomcat and restart the service.
Thanks,
Himesh Rajpal
Thank you Himesh. It works.