How to change the tooltip format on Line chart

[MM_9023322]

Hi team,

I want to change the default tooltip format on the Line chart. We have a requirement where we are using the Line chart as a step chart on Thingworx 9.3 version. The default tooltip is "Wed Mar 02 2022 02:59:16 GMT +0530(India Standard Time), Signal:1", which I want to change to "2022-03-03 02:59:16, Signal:1". I came across the Localization tables in TW where you can customize the tooltip. By following this link https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Mashup_Builder/Widgets/CreatingCustomChartTooltips.html

I created a new token, now I am getting "Signal:1" on the tooltip, but I am not able to understand how I can customize the Timestamp. The default token is "${label}, ${series}: ${value}".

Thank you!!

[slangley]

Hi @MM_9023322.

You may have to change the way the data is stored in order for the tooltip to display per your requirement.

Regards.

--Sharon

[slangley]

Hi @MM_9023322.

Something else.....I assume you already have the XAxisType set to Date/Time.  If so, there is an XAsixDateFormatToken that may work but you will have to play around with it.

Regards.

--Sharon

[NG_9802022]

We want to change the datetime format on the hovering to only Date or remove the timezone from the tooltip . Please let me know if you have any input on this.

@slangley 

[slangley]

Hi @MM_9023322.

We recommend opening a case for this.  In our testing, it doesn't appear to be working as expected.  Please let me know if you would like me to open the case on your behalf.

Regards.

--Sharon

[NG_9802022]

Yes please 

[slangley]

Hi @NG_9802022.

The case has been created under your credentials.  You should be receiving an email with the case number.

Regards.

--Sharon

[LP_10027711]

Did you get a solution for this? i am looking for the same. thanks!

[NG_9802022]

no

[HM_10184200]

Excuse me @ MM_9023322  , have you found any solution for this? Im also facing the same issue

[MM_9023322]

@HM_10184200, not yet. We have raised a ticket with PTC support, we are still in discussion with them.

[HM_10184200]

@MM_9023322   I just found a trick, to modify the timestamp in the tool tip, I create extra field on the infotable, that field is to store the customized timestamp. To select those timestamp, I use ${Data:timestampForToolTip} on the ValuesToolTip.  timestampForToolTip is the name of the extra field that I've created. I customize my timestamp in my service and store them as string in the output infotable.

in my case, i change my timestamp into HH:MM format

Here is the result: HH:mm followed with the series and value:

 

[LP_10027711]

i will try this! thank you

[slangley · Accepted solution]

Hi @MM_9023322.

The release of ThingWorx 9.3.4 is now available on the PTC download site.  Hopefully, it will resolve your issue.

Regards.

--Sharon

[slangley]

Hi @MM_9023322

We will be providing a fix for this in ThingWorx 9.3.4.  I don't yet have the release date, but it is estimated to be available in the next 2 - 3 months.

Regards.

--Sharon