Internal Server Error when opening Monitoring->ApplicationLog

[seanccc]

Hi,

I got error "Internal server error" when opening monitoring->ApplicationLog and click ,  no such error occurs if open other Log , for example: ScriptLog. 

Please check the attached error.log. 

Thingworx 8.5.1.   Postgresql 10.11, Windows server 2016

Regards,

Sean

[raluca_edu · Accepted solution]

Hi,

In the log we have:

com.thingworx.common.exceptions.InvalidRequestException: Unable to Invoke Service QueryLogEntries on ApplicationLog : java.nio.charset.MalformedInputException: Input length = 1

Please check the charset/encoding set in Tomcat/Java options. Usually this is UTF-8.

Thanks,

Raluca Edu

[seanccc]

@raluca_edu ,

Thank you,  I did miss the tomcat configuration.  The errors gone after adding it .  

Regards,

Sean