Issue with visibility and runtime permissions

[aetxeberria]

Hi,

We have an issue with visibility and runtime permissions.

We are using Manufacturing Apps and we've created a new custom tile (with a new mashup) and a new sub-organization in PTC.Factory.MachineVisibility. Aditionally we've created a new user group that only have access to the new tile, so we've added it as member of sub-organization.

In the new mashup we are using a PTC.Factory.PlantStatusUtils thing service, so we add the new sub-organization to the visibility and runtime permission of the thing. It works fine until we restart tomcat.

Every time we restart the server, the sub-organization dissapears from visibility and runtime permissions.

Is this normal? Does anyone have the same issue?

Thanks in advance.

[bchaudhary]

Hey @aetxeberria 

pls refer the following articles:

https://www.ptc.com/en/support/article/cs236180

https://www.ptc.com/en/support/article/cs235056

https://www.ptc.com/en/support/article/cs358068

Let me know if you need any further info.

Regards

Bhawna

[aetxeberria]

When we add the new sub-organization to visibility and runtime permissions to PTC.Factory.PlantStatusUtils thing, the member of the suborganization login to the mashup and everything works fine

Our problem is that when we restart the server and the user login to the application, we get the following permission errors:

         Entity Not Found : [PTC.Factory.PlantStatusUtils]

And when we view visibility and runtime permissions again, the tables are empty.

I attach the image files with permissions changed:

And how we view the same thing after restart the server: