Skip to main content
P
Pratik_Aswale13-Aquamarine
13-Aquamarine
August 28, 2024
Solved

Java jdk file error while installing Thingworx analytics server-9.6.1 on windows

  • August 28, 2024
  • 1 reply
  • 1754 views

Hello Developers,

 

I m trying to install Thingworx analytics server  -9.6.1 on my windows .but getting error below like:-

Pratik_Aswale_0-1724825449601.png

I installed java jdk 11.0.12 and also configured successfully. before installation of the thingworx analytics server I used  ThingWorxFoundationMSSQL-9.3.9-x64 in my system and it works very well, however after the uninstallation of  ThingWorxFoundationMSSQL-9.3.9-x64  and trying to install Thingworx Analytics server --getting above error.

 

please provide a solution on this.

 

Thanks

Best answer by Jimwang

Here, the path of Environment Variable JAVA_HOME is not correct, it should not include the bin subfolder, so it should be set like "C:\Program Files\Java\jdk-11.0.12" instead of "C:\Program Files\Java\jdk-11.0.12\bin"

 

1 reply

J
javed_a13-Aquamarine
13-Aquamarine
August 28, 2024

Please check if your environment variable paths (JAVA_HOME and Path, in system environment variable) are correct, refer link below:
JDK 8u141 64-bit (Java SE Development Kit) (ptc.com)

    P
    Pratik_Aswale13-AquamarineAuthor
    13-Aquamarine
    August 30, 2024

    Hii @javed_a 

     

    I checked in my system, steps are also same which is mentioned in the article sent by you. However still facing the same issue.

     

    Thanks

    J
    Jimwang16-Pearl
    16-Pearl
    September 2, 2024

    Open a cmd window, execute the below command and see if it returns Java 11.0.12 :

    •  java -version

    If the result of the above command returns correct Java version (i.e: java 11), then execute the below two commands and attach the outputs here:

     

    • set |findstr "path"
    • set |findstr "JAVA_HOME"

     

     

     

    Terms & ConditionsCookie settingsAccessibility statement