License Configuration

[HP_9263765]

 Hi,

How to apply for the customer license for PTC foundation.

And how to change license configuration from current to customer configuration.

Thanks

[VladimirN]

"Configuring Licensing for ThingWorx Platform": https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/LicensingforThingWorxPlatform.html

[slangley · Accepted solution]

Hi @HP_9263765 

I recommend discussing this with your PTC partner rep.  It may be possible for you to generate the license file under your customer's account.  If not, the customer will need to generate the license or you can open a case and the License Mgmt team to generate it for you.

For swapping out the license, you can refer to the link Vladimir provided.  It is possible you may run into issues, since the customer's license will have a different customer number than yours.  If you run into issues, please open a case for Tech Support.

Regards.

--Sharon