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ZHH12-Amethyst
12-Amethyst
October 27, 2023
Solved

Two items missed on several SON of ThingWorx SCO license

  • October 27, 2023
  • 1 reply
  • 1024 views

Hello, 

 

Two items missed on several SON of ThingWorx SCO license.

 

Caused many ThingWorx product servers down two times in the past several months.

 

Raised PTC cases to technical support team, licensing team, even contacted with local sales manager but no conclusion.

 

Kindly advise on any possible ways to solve this, really appreciate any inputs, thanks.

 

Best answer by slangley

Hi @ZHH.

 

Partners should contact their PTC Partner rep for addressing entitlement issues.  However, if you can provide the case numbers under private messaging, I will follow up on the status and try to engage someone to help.

 

Regards.

 

--Sharon 

1 reply

S
slangleyCommunity ManagerAnswer
Community Manager
November 3, 2023

Hi @ZHH.

 

Partners should contact their PTC Partner rep for addressing entitlement issues.  However, if you can provide the case numbers under private messaging, I will follow up on the status and try to engage someone to help.

 

Regards.

 

--Sharon 

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