Network error with Thingworx Analytics server URL

[rvuta1]

Hello everyone,

I have installed Docker community edition with version 17.06.2-ce-win27  on windows 10 desktop grade machine.

Then docker based analytics server with version 8.0   is installed on that.

after installing docker analytics server URL also generated.

http://10.0.75.1:8080/analytics/1.0.

after running URL,getting below error.

can any one help on that.

Regards,

Raji

[mgoel]

Hi Raji Vuta​

Could you please check in docker settings that your all the drives are shared or not. For windows 10 we use the native docker make sure you are using the same not docker toolbox. Please see the below screenshot for the same.

Please send me the result of these commands in docker terminal: 1) docker ps -a  2) docker logs analytics

Regards,

Mohit Goel​

[rvuta1]

Hi Mohit,

Thanks for your response.

Please check below screenshots of commands.

docker logs analytics

docker ps -a

[mgoel]

Hi Raji Vuta​

Please check both c and d drive in the settings share drive option and follow the below article, hopefully it will help.

https://www.ptc.com/en/support/article?n=CS265097&posno=1&q=Error%20%22This%20page%20cannot%20be%20d...

Do let me knoe in case of any question.

Regards,

Mohit Goel​

[rvuta1]

Hi Mohit Goel,

As per suggested blog, I changed the install file,

but still issue not resolved.

[cmorfin]

Raji

The analytics log shows that it is trying to connect to a postgres instance on 10.0.75.1 on port 9000.

Do you have a PostgreSQL instance on this machine and on this port ?

Kind regards

Christophe

[rvuta1]

Hi Christophe Morfin,

Yes ,postgreSQL instance is there on this machine.

I did reinstallation,with new port.

Docker analytics log is as below.

Please help.

[cmorfin]

Hi Raji

If Postgres is running on the host machine, as it seems to be the case, use the external ip address of that machine, not localhost or 127.0.0.1.

Indeed using localhost (or 127.0.0.1) will be interpreted by the docker container as itself and it is looking for a postgres instance inside the container, which it cannot found.

Kind regards

Christophe

[rvuta1]

Dear Christophe Morfin,

If Iam trying to give IP  address ,then below error is coming.

With localhost validation is getting successful

[cmorfin]

Hi Raji

Could you please post the net.txt and ipconf.txt files created with the commands below when executed on the host machine on which you are installing ThingWorx Analytics Server

netstat -abo > net.txt

ipconfig /all > ipconf.txt

Kind regards

Christophe