No Supported version of java detected.

[AP_10116489]

Hi,

Upon ThingWorx installation I am getting an error that the supported version of Java has not been detected. As per the install requirements I have newer version of java installed 32bit & 64bit versions.

Can you please assist of ThingWorx installation?

[SachinSharma]

@AP_10116489 

Below articles address the issue you are facing,

Article - CS329897

ThingWorx Installer fails with "No supported version of Java detected" 

Regards,

Sachin Sharma

[AP_10116489]

Hi Sachin,

None of the describer error in the Knowledge article are describing the error I am facing at the moment.

[VladimirN]

Some more useful articles (see resolutions here):

• "ThingWorx installation on PostgreSQL using the installer reports issues with PATH system environment variable": https://www.ptc.com/en/support/article/CS301752 
• ""There has been an error. ThingWorx Foundation installation failed. Please check the logs. The application will exit now" is seen when installing ThingWorx Platform using the Foundation Installer": https://www.ptc.com/en/support/article/CS329897 

Similar question earlier - "Java version issue installing Thingworx Foundation on Windows": https://community.ptc.com/t5/ThingWorx-Developers/Java-version-issue-installing-Thingworx-Foundation-on-Windows/td-p/573704 

[AP_10116489]

Hi Vladimir,

Thank you for your time and effort to advise on the issue that I am facing. I have overviewed your suggested articles to deal with my issue of installing the software, however the solutions that you advised that might help are not working.

[VladimirN]

1. What version of ThingWorx are you using?

2. Try to open a new support "Case", here: https://www.ptc.com/en/support/case-logger