Powerpack Maintenance screen not working for wide date range

[AJ_11007643]

I am using ThingWorx Platform Release 7.1 and DatecodeF000

We see an issue in the Powerpack Management Screen for SMOM 1.0 USCOA071 server.
It does not show the entire data. It will limit the data shown on the screen in a range of 500.
We need the entire data to be displayed on the screen for the provided start and end times.

[bchaudhary]

Hello @AJ_11007643 

Is your Thingworx version 7.1? This seems like a bit older and unsupported. Anyways , can you please provide more details about service you are using to fetch the data on the screen. I assume there is limit set to no of records you are trying to fetch and display.

You can share the service code to look into it. Please share some screenshots if possible 

Thanks

[AJ_11007643]

Hi there,

Can we connect on a call please to talk more on this issue.

Thanks,

Tejal

[slangley]

Hi @AJ_11007643 

Given the model of support intended for the Community, our engineers cannot engage in screen shares or phone calls.  If a more in-depth analysis of your concerns/issues is needed, it is necessary to open a case.

If you would like to proceed with opening a case, please let me know and I will be happy to open it on your behalf.

Regards.

--Sharon

[AJ_11007643]

Hi Sharon.

Yes please create a case for me.

Thanks

[slangley · Accepted solution]

Hi @AJ_11007643 

Per the details of the case that was opened, the cause of the issue was due to the maxRows parameter in the service being capped to 500.  Once this was removed, the results were as expected.

If you feel the details here have been accurately stated, please mark this response as the Accepted Solution.

Regards.

--Sharon

[slangley]

Hi @AJ_11007643 

If you have found an answer to your question, please post a response here for others in the community.  If you are still awaiting a response, please provide more details including the information previously requested so we can continue to provide assistance.

Regards.

--Sharon