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Problem installing thingworx trial version on Windows

SOLVED
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Amethyst

Problem installing thingworx trial version on Windows

Hi,

 

I am trying to install Thingworx Foundation Trial version. I have installed java JDK and set system variable. But I am still getting error. Please find the attached image.

 

 

 

Regards,

Sri1

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Problem installing thingworx trial version on Windows

Hi @Sri1.

 

You are running an unsupported version of java.  We only support java 8.

 

Please let me know if you have additional issues.

 

Regards.

 

--Sharon

View solution in original post

5 REPLIES 5
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Re: Problem installing thingworx trial version on Windows

Hi @Sri1.

 

Which version of the Java JDK was installed?  Did you validate the system requirements before running the installer?

 

Regards.

 

--Sharon

 

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Re: Problem installing thingworx trial version on Windows

Hi Sharon,

 

Java version: 14.0.2 64-bit (Have attached the image for your reference)  

We have meet the system requirements

.

 

 

Regards,

Sri1

Highlighted

Re: Problem installing thingworx trial version on Windows

Hi @Sri1.

 

You are running an unsupported version of java.  We only support java 8.

 

Please let me know if you have additional issues.

 

Regards.

 

--Sharon

View solution in original post

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Re: Problem installing thingworx trial version on Windows

Hi @Sri1 

Whether your related  Trial License has been expired? Please check the installation logs for more information:

  • Linux: /tmp/bitrock_installer.log
  • Windows: C:\Users\Username\Appdata\Local\Temp\bitrock_installer.log

 

Best Wishes!

Teresa

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Re: Problem installing thingworx trial version on Windows

Hi Teresa,

 

I don't think that's the issue. I am attaching the log. 

 

 

 

 

Regards,

Sri1

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