Problem while installing ATE

[MinNan]

hi

i am working on win10.i tried to install ATE 8.2 with the docker running.

but i met problem when installing analytics server:

in the attachement is the install log file after the installation

Thanks in advance

Minnan

[cmorfin]

Hi Minnan

This log file does not contians enough information.

Could you please uplaod all of the log fiel you have under the ThingWorxAnalyticsTrial folder.

You may also have log files sunder the subfodler ThingWorxAnalyticsServer

Also is this  a new installation  ?

What is different from the issue you posted at https://community.ptc.com/t5/ThingWorx-Developers/Selected-Analytics-Gateway-is-not-connected/m-p/563406#M30145 ?

Thanks

Christophe

[MinNan]

hi Christophe

this is a new installation, and it is a problem my friend met.my friend can't successfully install the ATE, and that issue is after the insatalltion.

in the attachement is all the log files in the folder and the subfolder.

Kind regards

Minnan

[cmorfin · Accepted solution]

Hi

So the error receive is

C:\Program Files\Docker\Docker\Resources\bin\docker.exe: Error response from daemon: oci runtime error: container_linux.go:265: starting container process caused "process_linux.go:368: container init caused \"rootfs_linux.go:57: mounting \\\"/C/Users/ADMINI~1/TWX-AN~1/api-router-config/nginx.conf\\\" to rootfs \\\"/var/lib/docker/overlay2/b74404fbf0d0be4fad1ba2114ce4ffb6dc723bcd4ef851297800cc6977b3575c/merged\\\" at \\\"/var/lib/docker/overlay2/b74404fbf0d0be4fad1ba2114ce4ffb6dc723bcd4ef851297800cc6977b3575c/merged/etc/nginx/nginx.conf\\\" caused \\\"not a directory\\\"\""
: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type.

This is an error than can be caused by several things.

You will want to checkthe following:

• Docker daemon is allocated 6Gb (the default is 2Gb) - on Docker for Windows, select the docker icon in system tray > right mouse button > Settings > Advanced
•  The C: drive is not shared, similar as above in Settings > Shared drive make sure C: is selected
• restart docker

Also do you have a  C:\Users\Administrator\twx-analytics\api-router-config\nginx.conf object ?

if you have is it a file or is it a directory ?

Regards

Christophe