1-Visitor

Question

Selected Analytics Gateway is not connected.

hello

i work on I work on a local instance of ThingWorx 8.2 with ATE.

days before, i couldn't load the dataset,and i find it the reason was "Selected Analytics Gateway is not connected" in the setting.

i tried to reinstall ATE but it didn't work.and i have referred the article "https://community.ptc.com/t5/ThingWorx-Developers/Selected-Analytics-Gateway-is-not-connected/m-p/511980" and follow its step, but it is still not sloved.

what else can i do to solve the problem?

Thanks in advance.

Minnan

19-Tanzanite

Hi MinNan

You mentioned using a local instance of ThingWorx 8.2 with ATE.
Could you please clarify how did you install this local instance of ThingWorx ?

Could you also send:

- the output of the command docker ps -a

- the edge.log file created after executing the command docker logs edgems > edge.log

Thank you

kind regards

Christophe

Author

1-Visitor

hi Christophe

i am working on win10, and i install the ATE with the docker running.and i use AnalyticsTrialEdition-8.2.0-r3-windows-installer.

tell me if you need more details of that.

here is the ouput of the command docker ps -a

docker ps -a.png

and the file is in the attachment

Author

1-Visitor

hi christophe

i have allocated 6G memory to docker process.

and i found some containers are still running when i stop the ATE.

after starting ATE again, some containers are at the exited staus.

Please help

Kind regards

Minnan

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