Setting Up Health Monitoring and Alerts for ThingWorx Instances

[KT_10107318]

Hi Team,

I am looking to implement a monitoring solution for our three ThingWorx (TWX) instances.

Our primary requirement is to perform regular health checks to verify that each server is running correctly and the application is reachable. The key objective is to have an automated notification system in place that will alert us immediately if an instance becomes unresponsive or encounters a critical error.

Could you please advise on the recommended methods or tools to achieve this?

Thank you for your guidance.

[MA8731174]

I’m also very interested in this topic and following the post.
We are facing similar challenges — sometimes our server goes down, and we would like to have an automated notification system to alert us immediately when it happens.

[Rocko]

Have you checked out what's available in the community?

https://community.ptc.com/t5/IoT-Connectivity-Tips/Custom-Solution-Performance-Metrics-Right-Inside-ThingWorx/ta-p/959767

https://community.ptc.com/t5/IoT-Connectivity-Tips/ThingWorx-Performance-Monitoring-with-Grafana/ta-p/818800

https://community.ptc.com/t5/IoT-Connectivity-Tips/ThingWorx-Monitoring-and-Alerting-Using-Prometheus-and-Grafana/ta-p/845804

[KT_10107318]

Thanks for the suggestion. The Prometheus approach is more complex than what we need.

We are looking for a simpler solution. Is there a health-check API endpoint we can call from a script? We just need a simple way to programmatically check if the server is up at regular intervals.

Are there any other options besides installing a full monitoring application?

[Rocko · Accepted solution]

https://server/Thingworx/health

https://server/Thingworx/ready

https://server/Thingworx/Metrics

Documentation:

https://support.ptc.com/help/thingworx/platform/r10.0/en/index.html#page/ThingWorx/Help/ThingWorxHighAvailability/LoadBalancersforThingWorxHighAvailability.html

https://support.ptc.com/help/thingworx/platform/r10.0/en/index.html#page/ThingWorx/Help/Best_Practices_for_Developing_Applications/MonitoringThingWorxPlatform.html

[slangley]

Hi @KT_10107318 

It appears you may have received an solution to your question.  For the benefit of other Community Members who may have the same question, it would be great if you could designate it as the Accepted Solution.

In the event that this response did not answer your question, please post your current status so that we can continue to support.

Thanks for using the PTC Community!

Regards,

--Sharon

[TonyZhang]

Also check out this article: CS253098 Checking the Status of a ThingWorx Server with a simple URL check