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ThingWorx Trial Edition - Analytics Server Things missing

NiklasF
7-Bedrock

ThingWorx Trial Edition - Analytics Server Things missing

Hello,

 

i installed ThingWorx Anlaytics Trial version.

 

Unfortunately it does not run properly because i  am not able to see  the AnalyticsThings or can do the AnalyticsServer Configuration.  Please see my screenshots and log files of  the installation.

 

Thanks for your help!

ACCEPTED SOLUTION

Accepted Solutions
mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Thank you so much for confirmation. Request you to open a new thread for new query. Please mark accept as solution for this thread so that we can close this thread.

 

Thanks in Advance.

Regards- Mohit

View solution in original post

11 REPLIES 11
NiklasF
7-Bedrock
(To:NiklasF)

Screenshots attached

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Could you please check in services tab if all the services are running or not? 

 

Regards,

Mohit

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Thanks for your reply.

 

Which service tab do you mean? Where can i find it? 

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Are you using Windows? I have attached a screenshot for window services. Please check!

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

Yes i am using Windows.

 

I checked my services and i can not see any service related to ThingWorx ...

 

I am currently running the composer  over  "anaylitcs trial start" succesfully .

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Could you please have a look at this article.

https://www.ptc.com/en/support/article?n=CS271012&posno=1&q=can%20see%20analytics%20things&source=search

 

Do let me know in case of any question.

Regards- Mohit

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Hello!

I checked the Article - CS271012 (https://www.ptc.com/en/support/article?n=CS271012)
Where can i find those  log files:
  • <ThingWorxAnalyticsServer>/data/logs/edge-ms.log (Windows) reports
  • Datams.log reports

In my   ThingWorxAnalyticsServer folder i do not have a "data" folder.

My application key is valid and correct. I created also a new one with admin user and changed it in the  config files. No  improvement. 

 

Article CS271819 (https://www.ptc.com/en/support/article?n=CS271819):

Can you tell me also where i can find those log files?

 

Can you please  check the attached  logs from my ThingWorx Monitor

 

Thank you very much!

 

 

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Hello!

I checked the Article - CS271012 (https://www.ptc.com/en/support/article?n=CS271012)
Where can i find those  log files:
  • <ThingWorxAnalyticsServer>/data/logs/edge-ms.log (Windows) reports
  • Datams.log reports

In my   ThingWorxAnalyticsServer folder i do not have a "data" folder.

My application key is valid and correct. I created also a new one with admin user and changed it in the  config files. No  improvement. 

 

Article CS271819 (https://www.ptc.com/en/support/article?n=CS271819):

Can you tell me also where i can find those log files?

 

Can you please  check the attached  logs from my ThingWorx Monitor

 

Thank you very much!

 

 

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Can you please send your Analytics logs inside Analytics server folder.

NiklasF
7-Bedrock
(To:mgoel)

@mgoel

 

Please find my  Analytics Logs attached.

 

I have some progress here. Our internal firewall blocked the docker ip adress. Now i ´am able to see the Analytics Things in ThingWorx !

 

Now i wanted to do this learning: 

https://developer.thingworx.com/resources/guides/analytics-builder-quickstart/signals-and-profiles

 

And here i am heading  the  next problem. Every time i set up my data model   and configure my "Signal" in   AnalyticsBuilder    i´m loosing connection in the AnalyticsBuilder  and the attached "Status Message" appears showing:

"Could not load "TW _ML_Landing_Page_v1". Reason: 0 -

"Could not load "TW_ML_Signals_Horizontal_v1". Reason: 0 -

"Could not load "TW_ML_Profiles_Horizontal_v1". Reason: 0 -

 

One strange thing is that  when i upload the vibration data  it   says "...progress " but never finish  but If i click cancel  after some time my data is  uploaded

 

Thank you!

 

 

But the 

mgoel
17-Peridot
(To:NiklasF)

@NiklasF

 

Thank you so much for confirmation. Request you to open a new thread for new query. Please mark accept as solution for this thread so that we can close this thread.

 

Thanks in Advance.

Regards- Mohit

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