ThingWorx Trial Edition - Analytics Server Things missing

[NiklasF]

Hello,

i installed ThingWorx Anlaytics Trial version.

Unfortunately it does not run properly because i  am not able to see  the AnalyticsThings or can do the AnalyticsServer Configuration.  Please see my screenshots and log files of  the installation.

Thanks for your help!

[NiklasF]

Screenshots attached

[mgoel]

@NiklasF

Could you please check in services tab if all the services are running or not? 

Regards,

Mohit

[NiklasF]

@mgoel

Thanks for your reply.

Which service tab do you mean? Where can i find it? 

[mgoel]

@NiklasF

Are you using Windows? I have attached a screenshot for window services. Please check!

[NiklasF]

@mgoel

Yes i am using Windows.

I checked my services and i can not see any service related to ThingWorx ...

I am currently running the composer  over  "anaylitcs trial start" succesfully .

[mgoel]

@NiklasF

Could you please have a look at this article.

https://www.ptc.com/en/support/article?n=CS271012&posno=1&q=can%20see%20analytics%20things&source=search

Do let me know in case of any question.

Regards- Mohit

[NiklasF]

@mgoel

Hello!

I checked the Article - CS271012 (https://www.ptc.com/en/support/article?n=CS271012)

Where can i find those  log files:

• <ThingWorxAnalyticsServer>/data/logs/edge-ms.log (Windows) reports

• Datams.log reports

In my   ThingWorxAnalyticsServer folder i do not have a "data" folder.

My application key is valid and correct. I created also a new one with admin user and changed it in the  config files. No  improvement. 

Article CS271819 (https://www.ptc.com/en/support/article?n=CS271819):

Can you tell me also where i can find those log files?

Can you please  check the attached  logs from my ThingWorx Monitor

Thank you very much!

[NiklasF]

@mgoel

Hello!

I checked the Article - CS271012 (https://www.ptc.com/en/support/article?n=CS271012)

Where can i find those  log files:

• <ThingWorxAnalyticsServer>/data/logs/edge-ms.log (Windows) reports

• Datams.log reports

In my   ThingWorxAnalyticsServer folder i do not have a "data" folder.

My application key is valid and correct. I created also a new one with admin user and changed it in the  config files. No  improvement. 

Article CS271819 (https://www.ptc.com/en/support/article?n=CS271819):

Can you tell me also where i can find those log files?

Can you please  check the attached  logs from my ThingWorx Monitor

Thank you very much!

[mgoel]

@NiklasF

Can you please send your Analytics logs inside Analytics server folder.

[NiklasF]

@mgoel

Please find my  Analytics Logs attached.

I have some progress here. Our internal firewall blocked the docker ip adress. Now i ´am able to see the Analytics Things in ThingWorx !

Now i wanted to do this learning: 

https://developer.thingworx.com/resources/guides/analytics-builder-quickstart/signals-and-profiles

And here i am heading  the  next problem. Every time i set up my data model   and configure my "Signal" in   AnalyticsBuilder    i´m loosing connection in the AnalyticsBuilder  and the attached "Status Message" appears showing:

"Could not load "TW _ML_Landing_Page_v1". Reason: 0 -

"Could not load "TW_ML_Signals_Horizontal_v1". Reason: 0 -

"Could not load "TW_ML_Profiles_Horizontal_v1". Reason: 0 -

One strange thing is that  when i upload the vibration data  it   says "...progress " but never finish  but If i click cancel  after some time my data is  uploaded

Thank you!

But the 

[mgoel · Accepted solution]

@NiklasF

Thank you so much for confirmation. Request you to open a new thread for new query. Please mark accept as solution for this thread so that we can close this thread.

Thanks in Advance.

Regards- Mohit