Thingworx Composer and Runtime not opening

[sankararaman]

When we tried to open Composer and runtime it didn't open. Error is displaying as "HTTP Status 404-Not Found"

[SachinSharma]

@sankararaman Is this a fresh installation? Or was it working earlier and suddenly you started facing this issue? What is the status of tomcat service? 

[DmitryTsarev]

You're trying to open a particular mashup. Are you still getting an error when opening "plain" composer UI (i.e. https://tealums.titan.in/Thingworx )?

Does it affect other mashups, or they work correctly?

Before going further (this would require getting digging log files), I'd restart the system, if possible and check is the issue is gone.

It's hardly possible anything else without seeing log files for the system.

[sankararaman]

Yes even if I open with https://tealums.titan.in/Thingworx/Composer the issue still persists.

[DmitryTsarev]

Did restarting Tomcat / ThingWorx resolve the issue?

If not, and the issue persists, it's hard to proceed further without seeing log files.

[sankararaman]

I have restarted tomcat but still issue is there.

[GunwantP]

you can also check for Possible reasons like- database connection, firewall port block, QueueSize exceed.

[bchaudhary]

@sankararaman , Kindly share the logs if possible, else it is inconclusive to make a statement without checking the logs.

Thanks