Thingworx Memory leak / Slow performance

[Sathya]

Hello @Pedro_Sanchez ,

Same kind of problem we are also facing now in v9.1.

if you got any resolution for this case, kindly share with us, which will be of great help

thanks

[VladimirN · Accepted solution]

 Hi,

Can the following articles help you?

• "Unable to restart ThingWorx Tomcat service on Windows 2019": https://www.ptc.com/en/support/article/cs367754
• "How to change memory allocation of Tomcat in ThingWorx Platform": https://www.ptc.com/en/support/article/cs322448
• "In ThingWorx Platform, the monitor tool send the alert: High memory utilization (>80% FOR 5m): 80.03 %": https://www.ptc.com/en/support/article/cs343939

[VladimirRosu]

Hi @Sathya ,

Did you follow the suggestion in the post you linked, to engage with Technical Support in order to diagnose this issue?