Thingworx Platform 8.3 installation issue

[rajee]

When I try to setup a server, install thingworx platform using installation guide, I am getting many issues..

1. License file is not generated

2. When I try to access localhost:<portnumber>/Thingworx it is giving me the page not working, 401 error. I have checked the firewall and allowed acess to the port, but the issue is not resolved.

3. When I tried to install trial version, I am facing the same issue.

Installation guide which I followed is:  https://www.ptc.com/support/-/media/9A25882D333E48CFA13D97DD219039D5.pdf?sc_lang=en

[mneumann]

Hi @rajee

you're installing on Windows or Linux?

Most of the points of failure I've seen is either

* incorrect licensefile

* missing the library path in the Tomcat Java options

* missing initial Administrator's password in the platform-settings.json

Is there content in the ThingworxStorage folder created?

Are there any Thingworx / Tomcat logs available?

Cheers,

Michael

[slangley]

Hi @rajee.

In addition to the suggestions from @mneumann, please validate the system requirements.

Regards.

--Sharon

[rajee]

hi @slangley

I have checked all the system requirements, selected the server system with those features.

[rajee]

Hi @mneumann

The problem for me is, when I added thingworx.war to webapps folder, license file is not generated.

I have given the tomcat java path, administrator password.

Though I have given password with 10 characters minimum, It is shown as error.

[mneumann]

In the SecurityLog it says

Check the InitialPassword setting in the AdministratorUserSettings section in platform-settings.json. Password must be a minimum of 10 characters

Please ensure you have the path to the ThingworxPlatform folder set correctly.

If it's not C:\ThingworxPlatform you will need to specify it through an Environment Variable: THINGWORX_PLATFORM_SETTINGS

The password should be 10 characters minimum - when in doubt I use the (non-) super secure 1234567890 - in newer versions the restrictions are even more tight, so might have 10 chars minimum with numbers and upper / lower case characters, e.g. Password12345

As it should be an initial password it's OK - just be sure to change it directly after installation.

Maybe there's a typo in the platform-settings.json

Check or copy & paste platform-settings.json template

[rajee · Accepted solution]

hi @mneumann

thank you for the reply. The issue has been resolved, In other document it was mentioned to use password with minimum of 14 characters and it worked.