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Thingworx won't start after SQL VM reboot - Unable to read primitive value from stream

LP_10027711
13-Aquamarine

Thingworx won't start after SQL VM reboot - Unable to read primitive value from stream

After a SQL vm reboot, tomcat won't start. get the following error. 

used the following article with no luck. https://www.ptc.com/en/support/article/CS307146?_gl=1*bwkc9a*_ga*MTM5MzM0Mzg4Ny4xNjUyNDU1Mjg4*_ga_1QBT6P6HR1*MTY3NjAzMzc0MS4yNi4xLjE2NzYwMzQwMzMuMC4wLjA.

LP_10027711_1-1676034160609.png

 

LP_10027711_0-1676034147370.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
LP_10027711
13-Aquamarine
(To:PaiChung)

We ended up restoring to a backup of the DB and got the system back up and running.

View solution in original post

2 REPLIES 2
PaiChung
22-Sapphire I
(To:LP_10027711)

Your VM restart didn't change the database IP?

You also didn't change anything within the database content?

When Thingworx is installed and initialized aside from the configuration that points to the database,

I believe, it will 'pair' itself to that specific schema, so you can't just go swapping dbs, not sure if anything got corrupted on restart.

LP_10027711
13-Aquamarine
(To:PaiChung)

We ended up restoring to a backup of the DB and got the system back up and running.

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