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Trial License Error

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Visitor

Trial License Error

 Good day, I have downloaded the Thingworx Foundation Trial, I installed and ran the program, however I am not able to save things, it says I need to load a license. In the ThingworxPlatform folder it generated something like a getlicensekey.txt file. I looked at documentation an even added the platform-setting.json below (with my specific credentials) but still no luck. Some documents state that I must request the license through a portal which I do not have access to. I really just want to get my trial going, and only have 120 days, but I am unable to start.

 

Please assist with what I must do to get the trial licensed. 

 

{
"PlatformSettingsConfig": {
"AdministratorUserSettings": {
"InitialPassword": "1234567890"
},
"LicensingConnectionSettings": {
"username": "<my login credentials>",
"password": "<my login credentials>",
"timeout": "60"
}
}
}

Tags (3)
3 REPLIES 3
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Re: Trial License Error

Hi @Machiel.

 

Did you install your trial on a machine that previously had a trial installed?  If so, do you have another machine you can install it on that has never been used for ThingWorx?

 

--Sharon

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Re: Trial License Error

Good day, Thank you for your reply.

I tried on 3 different machines which never had Thingworx installed before.

Re: Trial License Error

Hi @Machiel.

 

Did you download the file called Thingworx-Foundation-8-2-1.zip from the Developer's Portal?  If so, once you unzip the files, you will see a file called license.bin.  Copy this file to \ThingworxPlatform and restart Tomcat.

 

If you still have issues, please .zip the logs under \ThingworxStorage\Logs and attach for further review.

 

Regards.

 

--Sharon

 

If my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.

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