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Unable to import Thingshapes

twxadmin
8-Gravel

Unable to import Thingshapes

While importing Thingshapes I am facing below error. 

 

Import Failed: java.lang.RuntimeException: java.lang.RuntimeException: java.lang.RuntimeException: java.util.ConcurrentModificationException

failed to import from attachment

Entity import failed

 

after this subscriptions running based on timer events start throwing errors on things using that particular thingshape. example error below.

Error Executing Event Handler 'incrementTimer_Subscription' for event Type.Thing:Entity.SmartThing_Timer:Event.Timer

 

1 ACCEPTED SOLUTION

Accepted Solutions

might be missed the timer thing which is attached in that thingshape subscription,

Refer this article as well.. https://www.ptc.com/en/support/article/CS367231

 

View solution in original post

3 REPLIES 3

might be missed the timer thing which is attached in that thingshape subscription,

Refer this article as well.. https://www.ptc.com/en/support/article/CS367231

 

Timer things are already deployed. Make a single line of change in any one service of thingshape and import it and you will notice these errors.

slangley
23-Emerald II
(To:twxadmin)

Hi @twxadmin

 

We recommend turning on stack tracing in the logging subsystem, try the import again, then provide the ApplicationLog.log and ErrorLog.log located in \ThingworxStorage\logs so we can take a look.

 

Remember to turn off stack tracing once you've finished testing.

 

Regards.

 

--Sharon

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