Unable to view imported extensions

[CC_11004443]

ThingWorx version: 9.3.9

Currently, we're trying to implement Building Blocks into our ThingWorx mashups to view SVGs. One of the requirements is the svgViewer extension.

While we're able to successfully import the extension and view it in the list under Manage, we're unable to see it in the widget's list upon making a mashup.

We've tried removing unused and potentially clashing widgets, but to no avail. Has anyone faced a similar problem and been able to resolve it? Thanks in advance!

[Rocko]

It worked for me on 9.3.9.

Here are some hints for debugging:

Try it with a new mashup, not an existing one.

Make sure you're not using a filter on the Widget tab.

Reinstall the extension and check the server logs

When opening the mashup editor, also the server logs.

When opening the mashup editor,check the client log, i.e. F12>Console.

Restart the server

[Rocko]

Also check for file system privileges https://www.ptc.com/en/support/article/CS368343

[vnamboodheri]

Hello @CC_11004443, 

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Community Moderation Team.