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User is getting locked very often, and showing wrong credentials in the log

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Amethyst

User is getting locked very often, and showing wrong credentials in the log

Hi,

 

We have created a custom jsp page for login in Thingworx.

If the user enters wrong credentials 5 times within 5 mins it's geeing locked and will be unlocked after 5 mins, but the same user wants to login through the jsp Page it's giving wrong credentials even with valid user name and password.

But in the composer user will be active and unlocked and they can be logged to the composer  but not into the organization. Is there any specific reason for this issue. Please kindly let me know the solution.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: User is getting locked very often, and showing wrong credentials in the log

Thanks for the Response @posipova ,

 

It is because of the maximum password length was 10 characters. The issue got resolved by increasing the number.

3 REPLIES 3

Re: User is getting locked very often, and showing wrong credentials in the log

Could you please provide more clear steps to reproduce? What version of ThingWorx are you on?

Re: User is getting locked very often, and showing wrong credentials in the log

Could you please provide more clear steps to reproduce? What version of ThingWorx are you on?

Re: User is getting locked very often, and showing wrong credentials in the log

Thanks for the Response @posipova ,

 

It is because of the maximum password length was 10 characters. The issue got resolved by increasing the number.